Reviews

Review Details

• Review fromNathan J

  Date: 02/06/2024

  Before reading this review, please consider that the other 5 star reviews are from employees of this company and at the moment this is the only customer review on the ********************** recently concluded a 3-month contract with GenSales for a calling campaign aimed at setting up appointments with a specific target demographic for our affiliate program. Unfortunately, the experience was underwhelming, primarily due to communication issues. The few leads provided often did not align with our specified demographic, and sometimes, even included competitors.Despite our readiness to assist with objection handling and provide insights into the target market, there were no significant efforts from GenSales to engage us in review meetings or discussions. This lack of engagement resulted in missed opportunities for campaign refinement and improvement.I've expressed this privately, but only received deflective feedback. It's highly unusual for me to leave negative feedback.We never received any feedback on the objections encountered, a crucial aspect for any campaign's success. The campaign's conclusion was equally unsatisfactory, ending without any wrap-up meeting or final communication. Overall, while the initial concept of the campaign seemed promising, the execution fell short due to poor lead targeting, insufficient communication, and a lack of collaborative effort, leading to a disappointing outcome for our business.

  GenSales

  Date: 02/07/2024

  Thank you for taking the time to share your candid feedback about our recent campaign together. We genuinely appreciate your insights, as they are essential for our growth and pursuit of excellence.

  We acknowledge the challenges highlighted in your review, especially concerning communication and lead alignment with your target demographic. It's evident our service fell short of the high standards we strive for and your expectations, for which we extend our sincere apologies.

  However, it's crucial to recognize the positive outcomes of our collaboration. We were able to deliver multiple opportunities that resulted in signed contracts. This achievement underscores the potential and value of the leads generated through our efforts. We understand that nurturing these relationships to fully realize their potential often takes time, and we're encouraged by the early successes you've seen.

  Upon identifying the lead quality issues, we took immediate action to adjust our targeting criteria within 24 hours, demonstrating our commitment to the campaign's success and our ability to respond swiftly to feedback. We believe these adjustments have significantly improved the campaign's performance, aligning it well above the industry average for starter campaigns.

  In fact, based on our "Appointment Tracker" with feedback from the client, there are 13 "Genuine Interest" opportunities and one close in the first campaign.

  We also want to highlight our commitment to continuous improvement. Your feedback has prompted us to take a closer look at our communication processes and lead qualification methods. We are dedicated to enhancing our protocols to ensure more structured, engaging, and effective communication channels with our partners. Moreover, we are refining our lead qualification process to prevent any future discrepancies and to better meet our clients' specific needs.

  While we regret that aspects of the campaign did not meet your expectations, we remain proud of the results it achieved and the potential for growth it has uncovered. We are hopeful for the opportunity to work together again in the future, demonstrating our improved approach and the tangible benefits our campaigns can deliver.
  We wish ******** continued success and growth, and we are here to support your business goals should you decide to explore future campaigns with us.

  Warm regards,
  The GenSales Team