We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lumber Store

The Deck Superstore
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Andrew Z

    Date: 10/05/2022

    ************************** is non-existent.I shopped around looking for the best place to buy my decking material from and settled on the Deck Superstore. I went in with a napkin sketch in hopes that I could walk through the material needed for my deck. Design and quote of the deck seemed to go fine until I received my material. Once the deck was framed and I started going through the composite decking I quickly found out that 1/2 of the material was delivered as square edge instead of grooved. The person I worked with and one of the sales managers told me it was my mistake for not reviewing the quote provided by the person I sat down with to design my deck. Because of this error I had to return the decking (added costs and a hassle since there were 20' long pieces) and pay a 10% return fee (again not my error when the designer inserted the wrong material in the quote). Also wanted to mention that when I went to return and pick up the correct boards it took 2.5 hours waiting at the store. When the return came back to me the cost was 6 boards short and when I asked why they noted 6 of the boards were damaged beyond repair. I would hope that by moving the decking twice 17% of the boards would become damage beyond repair but that is what I was told without any pictures or proof. I called and emailed the manager for a week trying to get some clarity on the damaged boards and how this is my fault but didn't get to talk to anyone for a week. I then sent to the store and waited 20 minutes to talk to the manager. At that point I asked to see the boards and they could only locate 4 of them and the boards had little if no damage to them. The manager stated they would locate all of the boards and look them over again.Today they told me 2 of the 6 boards can be repaired (likely the 2 they couldn't find). I will be picking up these boards and praying they did not mess up any other portions of the order. Save yourself some time and money and shop elsewhere.

The Deck Superstore is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.