Reviews

Review Details

• Review fromCullen P

  Date: 12/12/2022

  A Call to Order is the Best! We had to move my father in a very short turnaround. We had a laundry list of items that needed to be handled. They were able to do it in 48 hours. He is now safe and happy in his new assisted living apartment. The staff worked quickly, efficiently, and were extremely professional. They gave us multiple resources our family hadn't even thought of as we were in crisis. We will be using A Call to Order when and if we need these services, again!

  A Call to Order

  Date: 12/13/2022

  Thank you for your kind words! It was our pleasure to work with your beautiful family! We will visit your father when we are in the building. The A Call to Order Team

• Review fromJanet M.

  Date: 12/01/2022

  Elderly Financial Abuse When my Mom entered a care facility, 'A Call to Order' was recommended.I used "A Call to Order" for a move from Independent Living to Assisted Living. The owner of A Call to Order did the move and it went wonderfully. The total charge for that move was $400.00. Oct. 26, 2022, Mom moved to ************ I called 'A Call to Order'. I asked for the estimate and was told 'The owner was working on the estimate and contract, but is having computer problems this morning'. Movers worked from 9 - 4:30p Wed and 9 - 11:30a Thurs. 15 boxes and small furniture was delivered to my home on Thurs am. The move complete, she reviewed the estimate and contract with me. She asked for a non-refundable payment of $1091.89, with the total estimate of $4,367.57! This was the first time I had an opportunity to see the estimate/bill. The staff member did a good job. I never would have hired them at this price. I told the Staff member. She said the total cost would decrease, because they didn't have all the final invoices and left.I began calling, emailing and texting 'A Call to Order". No one returned calls for over 3 weeks. On Nov 22nd, I got an electronic bill for $3,378.92, an increase of $150.00, totaling of $4,470.92! & a note saying, 'per contract, if final payment is not paid in 10 days, additional $25/day was charged'. I called daily, stating that I had to speak to the owner. No return calls. On day 8, the office called stating the owner was ill. Within 15 mins, the staff member called. I asked about their charges for 12 hours of moving. The staff member said she would talk to the owner and get right back to me. No return call. Nov 30th, I paid the invoice. I will not have any further contact with 'A Call to Order", but I will write a review encouraging every senior care facility in Co Sp to be aware of this elder financial abuse story. I would hate for another resident and family to be ripped off and treated like this.

  A Call to Order

  Date: 12/03/2022

  We are so sorry to hear that you are not happy. Your feedback allows us the opportunity to look even closer at our standards and improve where needed. We would like to take each of the concerns presented point by point.Elderly ************************* or Property Exploitation means the illegal or improper use of an elderly or adult with a disability's money, property, or other resources for monetary or personal benefit, profit, or gain. This includes, but is not limited to, theft, misappropriation, concealment, misuse, or fraudulent deprivation of money or property belonging to the elderly or adult with a disability. A Call to Order did a service for the daughter and her mother. We did not have theft, misappropriation, concealment, or misuse or fraudulent of money or property. This is flat-out a false accusation. When my Mom entered a care facility, 'A Call to Order' was recommended.I used "A Call to Order" for a move from Independent Living to Assisted Living. The owner of A Call to Order did the move and it went wonderfully. The total charge for that move was $400.00. Yes, the first service date went wonderfully. It was a 2-hour move with ONLY furniture. ALL other items were being handled by the family. The total was $400.00.A Call to Order was contacted by the daughter on October 7 with the following request for a two-day move. ******************** expressed that ACTO could NOT come for an estimate because her mother would become upset. We asked for photos so we could see the state of the apartment to give the daughter a best guess. She declined but sent a list of her wishes for the new *********** apartment and what would be going on the second day at her home. 1. The initial move was scheduled for October *****, 2022. It was delayed to paperwork with the campus.2. The next attempt was scheduled for October *****, 2022. Delayed again due to the campus.3. Third attempt October *****, 2022. Canceled by 11:30 am the daughter expressed concern for her mother because she was not feeling well yesterday and did not get out of bed until 130pm. She is also concerned about the move on both days because the elevator is broken and does not have a way to get her mother downstairs without it. She would not be able to take her mother out on Wednesday or Thursday. She also expressed concern about the movers having to carry everything down the stairs to the truck as the elevator is out. She thinks it would be better to push the move until next month when the elevator is fixed. 4. Fourth attempt October *****, 2022, the daughter called at approximately 1:30 pm stated her mother was not emergent and would like to try to proceed. We confirmed all items by COB to make it happen.The estimate and agreement were presented upon the staffs arrival. The daughter was fully aware and signed the contract. We as staff go through each page of the agreement, each page is initialed for understanding. This is to have the signer fully understand raise questions or raise their hand to state this isnt for them. Due to the fact that we were not able to assess it, it was the worst-case scenario. ******************** made the choice with NO cohesion. When an agreement is signed, we collect a deposit, hold the date, and put deposits for third-party vendors and materials so that any project is a success. Again, we were not allowed to do these functions prior to the morning of October 26, 2022. The staff member stated it could go up or down based on many factors:You have decided to move more items than what can be easily accommodated in the new home and A Call to Order Professional Organizers, had to rework items so that we could get everything to fit into your new space. You or your family had not completed the sorting as agreed upon and A Call to Order Professional Organizers staff had to provide sorting hours that were not included in the original estimate. We have unpacked more boxes than originally estimated. On move day, you decided to take items/furniture to your new home that were not considered in the original floor plan. This change may cause delays for the movers as the floor plan has to be altered. Any delays for the movers will also delay the A Call to Order Professional Organizers staff and could impact your final invoice. Family members are with us on move day and are making changes to the agreed-upon move plan. Elevator delays (i.e., elevator breakdown or sharing an elevator with another vendor.). Delays created by inclement weather.Here is the list of services performed on October 26, 2022, for the daughter and her mother, so the scope is fully understood. Floor plan, Professional ***************, follow *********** protocols, settle in space for immediate living, unpack, make the bed, plug in everything, organize items for easy use, hang art, remove, and recycle all packing materials. Both the daughter and her mother were extremely pleased. The staff worked quickly and efficiently. While one team settled on the new apartment, the second team finished professionally packing the old residence. The total for 4 staff for 8 am-5:30 pm. On Oct. 26, 2022, Mom moved to ***********. I called 'A Call to Order'. I asked for the estimate and was told 'The owner was working on the estimate and contract but is having computer problems this morning'. Movers worked from 9 - 4:30p Wed The daughter did not add the travel time that the moving charges for full, equipment, and labor. This is the industry standard. This was in the estimate. and 9 - 11:30a Thurs. 15 boxes and small furniture were delivered to my home on Thurs am. Again, the daughter did not add the travel time that the moving charges for full, equipment, and labor. This is the industry standard. This was in the estimate. 3 staff members. Additional services were provided including cleaning out the refrigerator and freezer, 2 full truckloads to various charitable locations, removed all trash. This was also included in the estimate.The move was complete, and she reviewed the estimate and contract with me. She asked for a non-refundable payment of $1091.89, with a total estimate of $4,367.57! This was the first time I had an opportunity to see the estimate/bill.False The staff member did a good job. I never would have hired them at this price. I told the Staff member. She said the total cost would decrease because they didn't have all the final invoices and left.The staff member stated to the daughter that the pricing could go up or down based on the additional service provided.I began calling, emailing, and texting 'A Call to Order". No one returned calls for over 3 weeks.Again, completely false. We did not receive any texts, emails, or phone calls until November 28, 2022. Our phone system records any inbound calls, if they connect if they are missed if they leave a message, and the duration. When a client, vendor, or anyone is contacted including ACTO leaving a message it goes into the communication log. We have reviewed and can report the allegation is NOT founded.The offices were closed Nov ***** for our employees to spend family time over Thanksgiving. On Nov 22nd, I got an electronic bill for $3,378.92, an increase of $150.00, totaling of $4,470.92! & a note saying, 'per contract, if final payment is not paid in 10 days, additional $25/day was charged'. I called daily, stating that I had to speak to the owner. No return calls. On day 8, the office called stating the owner was ill. The owner was indeed and is still ill. First COVID, then Viral Bronchitis which turned into pneumonia and a car accident. The Executive Director has not been in the office due to hospitalization. The staff has been and continues to be AMAZING due to unforeseen circumstances.Within 15 mins, the staff member called. I asked about their charges for 12 hours of moving. The staff was professional and called when ******************** sent the email. First, correspondence on Nov. 28, 2022.The staff member said she would talk to the owner and get right back to me. No return calls. Nov 30th, I paid the invoice. I will not have any further contact with 'A Call to Order", but I will write a review encouraging every senior care facility in Co Sp to be aware of this elder financial abuse story. I would hate for another resident and family to be ripped off and treated like this.Laws and definitions of terms vary considerably from one state to another but broadly defined, abuse may be:Physical Abuseinflicting physical pain or injury on a senior, e.g., slapping, bruising, or restraining by physical or chemical means.Sexual Abusenon-consensual sexual contact of any kind.Neglectthe failure by those responsible to provide food, shelter, health care, or protection for a vulnerable elder.Exploitationthe illegal taking, misuse, or concealment of funds, property, or assets of a senior for someone else's benefit.Emotional Abuseinflicting mental pain, anguish, or distress on an elder person through verbal or nonverbal acts, e.g., humiliating, intimidating, or threatening.Abandonmentdesertion of a vulnerable elder by anyone who has assumed the responsibility for care or custody of that person.Self-neglectcharacterized as the failure of a person to perform essential, self-care tasks and that such failure threatens his/her own health or safety.Again, ACTO did not participate in any of these items with the daughter or her mother.The Executive Director will contact you once back in the office. However, if you will no longer have contact with A Call to Order, there is no ability to come to an agreeable outcome to the situation. We are happy to refund the $150.A Call to Order believes in communication, transparency, honesty, truthfulness, professionalism, integrity, compassion, reliability, and being a solutions-based company. ACTO will continue providing services with these core values.