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Business Profile

Optometrist

RidgeView Optometry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ethan M

    Date: 09/05/2023

    This place will take you for every ***** they can squeeze out of your pocket.Three separate instances now where they charged me for something never mentioned/agreed to in advance:1) Had an eye exam with them in 2022 where I did not have any insurance. They quoted me roughly $100 for the exam. They perform said exam. I go to pay on my way out and they charged me around $180 (IIRC). When I asked about the additional charge, they stated that the original price didnt include fitting/measuring my eyes. I ended up having to pay the full amount in order to receive my prescription.2) Went in to renew my prescription via another exam, this time with insurance. Because of the first exam, I asked both over the phone and in person upon arrival to confirm my out the door cost. In every instance they stated I would pay $0 and it was fully covered. Again, when I went to pay on my way put, they tacked on the same charge they did the first time for the eye fitment. Would not provide prescription without full payment. Confronted them about the charge not being aforementioned and they removed a small amount somehow, but still charged me.3) I called in today to ask about a pair of FREE get-my-bys until my contact order arrives. They stated they typically charge a $25 transfer fee for that. I then asked again if they could offer a pair for free. The lady on the phone said let me check if we even have them in stock and if I can do that for you. She comes back and says she does have a pair if I want to come pick them up. I say ok. Drive in and yet again she goes to charge me $25. I reminded her that when I called in, I asked for a free pair and thats what I thought I was coming for. She went to go check with someone else if they could do that, then came back and still charged **** will not be returning to this place. They like to coerce people into paying for things that were never mentioned, let alone agreed upon until you go to leave.

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