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Business Profile

Custom Framing

Railey's Custom Renovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Framing.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromToria M.

    Date: 01/24/2023

    Installed flooring incorrectly causing flooring to fail and a full redo needed. Workers were late every day and left early causing the project to last twice as long as expected. Lied and refused to take responsibility for issues.
  • Review fromRobert C

    Date: 09/22/2022

    Incompetent vendor who took an advance payment and then showed up without proper tools and supplies. Asked to borrow tools from my workers. Made 7 total trips, each time totally unprepared. Did exceedingly poor work, damaged other work around house, and never completed more than 20% of the job. Multiple lies and excuses about his personal life, his employees, the world, etc. Finally said he had underbid the job and needed more money. Finally, we hired another vendor who made one trip to prep surfaces and install tile, and one trip to install grout, a total pro who did excellent work. Deserves 0 or negative stars.Hire ******** at your own peril, or if you have excess $$ that you need to dispose of, with no value in return.

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