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Business Profile

Elevator Service

TK Elevator Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

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Review Details

  • Bonnie O

    Date: 11/14/2024

    I would give them a zero star review if it was an option. I manage a retirement community that is three stories high and I have individuals who rely on the elevator daily to live their life independently . We used this company for a full elevator modification to update our outdated elevator. The mechanics on the project were amazing and killed it to get this elevator up and running. The company had our inspection scheduled for 11/14/2024. Our elevator was inspected and signed off by 2PM in the afternoon. Around 2:15 I was told by the mechanics that were here for the inspection that the company (***) requires full payment or they won't release the elevator. This was the first that I had heard of this practice and requested a bill so we could cut a check and send them check information and routing information for an overnight delivery to be arranged. Without payment at 4:30 they had the mechanics disable the elevator so it can't be used until the bill is paid. I spoke with the lead person at the Colorado office who acted like this was no big deal and it's our fault that the bill wasn't paid when we were never billed. We recently changed property management companies and the project manager ******** knew about the changeover but never changed the billing information. The head person (*****) told me I sounded like a big girl and I should put on my big girl ******* and get things handled from my end. I told him if I had known any of this prior that I would have gladly handled the payment in advance but that ******** ****** never once told me about the billing which he acknowledged was their error. As I write this, it's 5:35PM, I still haven't received a bill from *** which was requested the second I knew about this issue at 2:15ish. They are essentially holding my elevator hostage for payment for an invoice that hasn't been received. I asked the mechanics if this was the first time this has happened and they said it happens "all the time".

TK Elevator Corporation is NOT a BBB Accredited Business.

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