Reviews

Review Details

• Review fromMingYang L

  Date: 04/28/2025

  A rude scam of a business. They present themselves as a payment processor to compete with square but in fact will refuse small businesses or minority owned businesses. Just check their social media and it's full complaints by businesses who had their accounts shut down and ********************** just points to their TOS saying they can terminate the account of anyone they wish without providing any reason. They took my money for a card reader but I had to chase them down through support to even check the status of the order, and I had to go through my bank in order to receive a refund.A completely illegitimate business as clearly indicated by the other reviews of them on BBB. Business Owners beware and don't waste your time.

• Review fromRodney L

  Date: 04/24/2025

  Terrible experience with FiveStars/SumUp. I signed up for the program through a salesman named ****, who promised full support and guidance through the setup process. That never happened. I had to chase him down just to get my login information months after signing up, and after that, he completely disappeared.When I tried to cancel, I was met with constant runaround. I spoke with a *** named *****, who was dismissive and unhelpful. He admitted I was only getting $32 a month in value while being charged $250 monthly, yet still refused to help me cancel. He promised to send my contract and loop in his supervisor, but that never happened either.Trying to reach someone who can actually help is nearly impossiblecustomer service makes it extremely difficult to cancel or even speak to an account specialist. It feels like theyre trained to delay and dodge rather than support.This service has been a complete waste of money with zero return on investment. The support is nonexistent, and the overall experience has been frustrating from start to finish. Save your time and moneyI do not recommend this company.

• Review fromRabindra T

  Date: 10/28/2024

  DON'T EVEN MISTAKENLY GET THIS POS Nightmare...the previous owner sold the business and informed this guys. The previous owner owned the *** and told me if I wanted to give a try to use it and use it. I used and their software sucked and I couldn't even understand how would they justify the $200+ charge. Now I am having difficulty canceling the service....which is really stupid

• Review fromAdrien F

  Date: 06/18/2024

  Worst POS company out there!! There we so many issues with processes payments and connectivity. I have them every opportunity to fix it and was very patient with their support team. They eventually stopped returning my calls and gave me the run around saying they need to talk to a different person and they are waiting still and every other excuse under the sun. Now they are trying to charge me a cancellation fee for a service a never got to use due to their inability to fix their own hardware! DO NOT USE SUM UP. They should be investigated for their shady business practices!

• Review fromDavid B

  Date: 04/27/2024

  I had an issue when I knocked my sumup point of sale off the counter on accident.I contacted sumup and they helped me replace it in 3 days. Great service.

• Review fromAubrey S

  Date: 04/08/2024

  BEWARE!!! ****** this company. They hold companies funds and refuse to release them without jumping through crazy hoops. They have held 2500 from me for almost 3 weeks. Finally had to cancel through email because their customer service basically does not exist. Horrible experience!!!

• Review fromHeather I

  Date: 11/03/2023

  I have had over **** held up with jumping over one hoop they give another to jump threw.im going out of business now because of them and nobody from security **** will talk only email no matter what you say. I'm very sorry I chose them

• Review fromRobert P

  Date: 10/10/2023

  I want to say that this Sumup card reader isn't what it claim to be they hold your money that was sent using there card reader they ask for proof if I'm a business I send what I had at the time them they send me E mail they have to close my account and still have received my money

• Review fromJason E

  Date: 10/05/2023

  Stay away from this company. They scammed me for $1000 after I signed up. I purchased the ******************* program however both of those products does not work at our business locations. They refuse to give my money back. **************** keeps transferring me to different with no help. Please shut this scam company down. Please dont use them

• Review fromAlex K

  Date: 07/13/2022

  STAY AWAY FROM SUMUP! Wow!!! This company are very unethical and borderline thieves!! They told me I would have no issue accepting cards using their pos. But now they have after 3 times of saying that I can accept after reviewing then saying I couldn't after reviewing then saying I could after reviewing then saying I couldn't after reviewing - Although I spent money on their point of sale terminals after they said I could accept money. They are beyond corrupt and I can guarantee they've done this 1000's of times. They say you can accept money using their POS terminals then when you buy them they say that you are actually unable to use their services so now how you have terminals that are absolutely useless!!!!I'll sum up SUMUP in one sentence. Criminals with legalese to protect them.