Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
Business Response
Date: 02/20/2023
Hello,
We apologize for any inconvenience the customer has experienced with our machine. We have contacted the customer and resolved the issue.
Thank You,
Minute Key
Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They overcharged me and wouldnt give me a receipt and they wont get back to me on the phone and *** called several times to speak to a manager and they hang up on meBusiness Response
Date: 01/06/2023
Hello,
We've reached out to the customer to get further details to help us address the request. Once we have all the information that we've requested we can investigate the claim.
Thank You,
Minute Key
Initial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made I duplicate key using one of ur machines at ******* and it charged me but didnt make my keyBusiness Response
Date: 12/12/2022
Hello,
We are sorry for any inconvenience that the customer has experienced with our key and refund request. We have escalated the request and a refund has been issued. The customer has been notified.
Thank You,
Minute Key
Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************eral more times and I never spoke with another supervisor. I ended up paying 110 dollars to have my car towed to a shop. The shop charged 547 dollars for the repairs. That's a total of 657 dollars I'm out of. Please help me BBB.Business Response
Date: 12/19/2022
Hello,
On Thursday 12/15/22 the customer was sent notification that our third party vendor that provided the locksmith service concluded their investigation of the complaint and agreed to reimburse the customer the full amount. We attached a picture of the envelope and the check that was being mailed to the customer. On behalf of our third party we apologies for any inconvenience the customer experienced and feel that this issue has been resolved in respect to the customer's request.
Thank You,
Minute Key
Initial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Business Response
Date: 12/06/2022
Hello,
We apologies for the inconvenience the customer has experienced trying to get a refund. We did receive the refund request that was placed through the website form and a refund has been processed. We've sent communication to the customer regarding the refund, they should see the refund reflected on their credit card statement in 3-5 business days.
Thank You,
Minute Key
Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a key at kiosk at Lowes and key doesn't work and got stuck in lock. Sent several refund emails with no responseBusiness Response
Date: 12/02/2022
Hello,
Please accept our apologies for the inconvenience you may have experienced with our keys. We will service this location and ensure it is calibrated properly to copy keys accurately. A refund has been issued to the customer along with a notification email.
Thank You,
Minute Key
Initial Complaint
Date:11/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
paid for 3 keys only got one the key machine said it was out of order couldn't get my keys or money back it was at ******** ******* ********** **Business Response
Date: 12/01/2022
Hello,
We are sorry for the inconvenience that the customer has experienced. The complaint has been escalated and we've reached out to the customer for further information so that we can complete the refund request.
Thank You,
Minute Key
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