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Business Profile

Awnings

General Awnings

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.5

Average of 1 Customer Review

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Review Details

  • C.Kevin C

    Date: 11/06/2023

    Flashing not included with certain awnings. Company wanted to charge for 2 pieces of flashing after I had already paid ***** dollars for 2 awnings.

    General Awnings

    Date: 11/07/2023

    We sincerely regret hear of the dissatisfaction that you had with your experience with us.  We take pride in our ability to provide all information about our ordering process both clearly and upfront.  With regards to this particular order we were able to look through our records and found that we had actually provided information regarding all costs associated with the Shop Drawing, Engineering, and Engineering Revisions processes at the beginning of our communication.  

    Please note that we had also provided the installation instructions for this awning model via email a few times throughout the quoting and ordering process, including before the order was placed, which shows that the full assembly is required for the awnings.

    We are still available to help assist with the project in any way that we can.

    General Awnings

    Date: 11/09/2023

    The previous comments were meant for a different situation.

    We apologize for any confusion regarding the flashing being include with the awning that was purchased. We strive to be as clear and upfront as possible about which parts are included with our products by showing clear photos and ordering instructions on our website. Assembly and installation instructions are also available upon request.

    We apologize that we were not clear enough in this case, but unfortunately, this model does not include the flashing.

    Please feel free to contact us if we can be of further assistance.

General Awnings is NOT a BBB Accredited Business.

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