Reviews
This profile includes reviews for Roto Rooter Plumbers's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 41 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSusanne L
Date: 02/10/2025
January 15, 2025 I had a county inspection for a new water heater that has been installed by Roto Rooter. The inspector *** showed up, and as he was approaching the water heater he stated he was sorry, but that he was shutting off the water heater right now. He knew immediately that the water heater that was installed was natural gas, not the required propane. He said the propane had to be shut off immediately because of very high fire danger risk. He also removed insulation as he said that was also installed in a dangerous way. He said it was not a question of if I would have a fire, but when. And that my family was fortunate we had not had a fire at 2 am the previous night. The inspector *** emailed Roto-Rooter about the dangerous safety issue before he even left my home. This was made even more stressful by the current fires burning in *******************. To think I almost started Northern California on fire!! I was told it was an inexperienced tech, so I said I did not want the same technician coming back, as I was not confident at all in his ability to install a safe water heater. Installing a natural gas water heater on propane is considered very dangerous as it can lead to potential malfunctions, fires, and carbon monoxide poisoning due to the different pressure and combustion characteristics of the two gases; a natural gas appliance is not designed to handle the higher pressure of propane, potentially causing an overly intense flame or even an explosion. I tried to compromise and asked for a refund of the labor cost, as it had clearly been incorrectly installed, and we were out days and days longer with no hot water. They would not agree to refund the entire cost of the labor. I would not use this dangerous installer.
Roto Rooter Plumbers
Date: 02/13/2025
Dear Ms. ******** understand your concern regarding the water heater installation and want to assure you that safety is our top priority. After a thorough review, **** confirmed with the water heater manufacturer that the unit was installed properly and passed all inspections. Additionally, the manufacturer has confirmed that there were no risks of explosion or immediate danger with the installation.We acknowledge the stress this situation caused, especially considering the fire risks in **********. To ensure your satisfaction, we did issue you a $400 refund, as a gesture of goodwill. We hope this reflects our commitment to resolving the issue and addressing your concerns.Please know that we are continuously working to improve our service and technician training to avoid misunderstandings like this in the future. If you have any further questions or would like to discuss the matter, please don't hesitate to reach out to our customer service team at *******************************************Susanne L
Date: 02/24/2025
A county inspector is trained to identify safety violations. He said this was an "extremely dangerous" installation. It was very easy to do a ****** search and find out just how dangerous it is, and references that it should NEVER be done. As a consumer, I should be able to trust the competence of your installers. I was also lied to about the water heater box being "mislabeled", which was later confirmed to be a lie.***************************************************************************************************************************************************************.Review fromCharles R
Date: 02/04/2025
DESTROYED MY LAWN. this local owned franchise needs to be SHUT DOWN.Review fromChelsea Z
Date: 01/29/2025
ZERO. Horrible, horrible service. Got an estimate for $2,500. Then a revised estimate for over $15,000. Never got a call back about the job after the THIRD tech showed upReview fromDisgruntled C
Date: 01/28/2025
Would not use ever again. Crooked upsell and did not honor the original quote. Went with another company that did the work promptly, No BS, and at a cost of $11,000 less than what the second roto guy quoted- after the first guy quoted $2200. Very shady.Review fromalex m
Date: 01/20/2025
technician did not attempt in good faith to clear my line pushed a 2k service that was not needed still took 400 from me i then rented a machine from ********** and cleared my line myselfReview fromJack B
Date: 01/11/2025
Horrible set up feels like a trap to get at least 40 bucks out of us.I have a bathtub clog they wouldn't give me a price over the phone. Said ************************************************************************************* the bathroom door and said ******.Well there goes 40 bucks for a so called inspection. Where I come from a inspection involves more than just showing up and listening to the exact words I said over the phone in person.I should have at least recieved a detailed report on what may be the problem and how to fix it.Review fromGregg W
Date: 12/05/2024
Communication was great. The deal breaker was their proposal which was going to charge $550 to remove and reinstall one toilet. Ridiculous price.Review fromMelissa F
Date: 11/20/2024
I had water damage in my home, in *********. I called Roto Rooter and they sent the nicest young man to help and support. He directed me to their restoration department. **** and his team, ***** Faith, ****** and **** have been fantastic to work with. I appreciated the time and energy they put into helping me through an extremely stressful process. All of my collaboration and work with Roto Rooter's restoration team has been helpful, they are knowledgeable and friendly. My insurance company on the other hand ...not great. Thank you **** and team!Review fromQieg W
Date: 11/12/2024
One of their employees deliberately broke the bathroom faucet during maintenance work. Then a manager came and said the faucet was broken, and he didn't even check it, but charged a high price more $2600 for repair. Very bad service attitude. They didn't give me a receipt and said it would be sent to my email in 72 hours. Do not choose this repair compan. Never Never neverReview fromAnthony S
Date: 11/01/2024
I was told by the technician the Roto Rooter company charges $400 an hour. The technician was very good and did a great job but the price was ridiculous.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.