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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 196 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Totaladblock charge me twice, but never subscribe $11.99 and $7.98 1 to my ****** account, & the other to my bank account. Why

    Business Response

    Date: 01/14/2025

    Hi Francisco, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see you purchased a subscription to Unlimited Adblock on 2024-12-04 for the initial cost of $1.99, this subscription recently renewed on 2025-01-04 at the original cost of $11.99. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $11.99 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    I am unable to locate any other accounts with payments of $7.98. If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

    Business Response

    Date: 01/13/2025

    Hi *****, 

    Thank you for reaching out. 

    I can confirm your subscriptions have been cancelled and no further payments will be taken. 

    If you require any further assistance, please do not hesitate to reach out. 

    Warm regards,
    TotalAV, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was today, 12/15/2024. I decided not to purchase the Total Adblock subscription later in the day and was not able to go to my account and cancel the subscription. Nowhere on the site can you cancel and it takes you in circles. I looked up on line about their cancellation process and it too me to *********** to cancel the subscription for Total Adblock but they charged ***** to do the cancellation and also they wanted to add a monthly subscription for their site!! But they cancelled right away when I sent them a request to cancel it. I just read their privacy notice and it has a number to call to cancel. I will call in the morning since today is Sunday.

    Business Response

    Date: 12/18/2024

    Hi *****,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $79.97 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your ****** account. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total AdBlock put a charge of $119.00 via ****** to my checking account as a renewal rate. I would never transact in this manner. I have cancelled any further payments via ****** and closed my checking account. I cannot seem, after several emails, to get into the AdBlock site to request a refund and cancellation of my account #*********. They are devious.

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled, and no further payments will be taken.

    A refund of $119.00 was processed on 11 December 2024. This should have appeared in your ****** account within 24 hours, though it may take up to 5 working days to complete.

    You can also manage your billing preferences directly within your ****** account.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free 10 day trial and have been trying to cancel this since that day, I have e-mailed them many times asking to cancel and have even changed my debit card number and am still getting charge.

    Business Response

    Date: 12/18/2024

    Hi ******, 

    Thank you for getting in touch.

    I can confirm that your account has been fully cancelled, and no further payments will be taken.

    A refund of $14.99 is currently being processed. Typically, it should appear in your account within 48 hours. However, please note that depending on your bank, it could take up to 7 working days to reflect.

    Unfortunately, I am unable to process any additional refunds as your request falls outside our 14-day money-back guarantee period. Additionally, I can see that we last received correspondence from you on 2 February 2024, to which we responded, requesting further details. As we did not receive a reply, your subscription remained active.

    If you need any further assistance, please do not hesitate to reach out. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Totaladblocker took it upon them selves to sign me up and charge me for this and I gave them no permission what so ever they need to stop this

    Business Response

    Date: 12/18/2024

    Hi *******, 

    Thank you for getting in touch.

    Upon reviewing your account, I can see that you purchased a subscription to Unlimited Adblock on 15 October 2024 for an initial payment of $1.99. The subsequent payment of $9.99 was declined, and no further payments have been taken since that date.

    We would like to clarify that the services you choose to purchase from us are entirely your decision. We are not involved in the provision of these services, and all purchases are completely voluntary with no obligation to buy.

    I can confirm that your subscription has now been cancelled, and no further payments will be taken.

    If you need any further assistance, please do not hesitate to reach out.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceling this Total Adblock without giving much of your personal information is complicated. I used ****** to be safer. I read some mixed opinions about it. They ask for too much of my personal information. Since then, I have been getting a new debit card. Also, they had my Discover card # as a backup payment. At least it was the last 4 numbers of it. I don't know how that info was obtained. I'm also getting a new Discover card. I wrote 2 letters in the contact us. I feel that would be enough to end this. They make it too hard to just cancel. I hope by canceling the 2 forms of payment is enough. I believe that is good enough?? They are also from the **.

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm the auto renewal has been disabled and no further payments will be taken. Your protection will end on 2025-01-02. 

    I can confirm we only have a ****** account linked to your card. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TotalAdBlock advertised itself as being able to block ads on my computer. It did not successfully do so--in fact, I did not notice any changes, so I attempted to cancel my account. The way cancellation is set up makes it nearly impossible to do so. I would like my account cancelled immediately and a refund for the past several months of "services" wherein I saw no changes to the number of advertisements I received.

    Business Response

    Date: 12/18/2024

    Hi ********,

    Thank you for your email.

    I can confirm that your account has been fully cancelled, and no further payments will be taken.

    A refund of $9.95 has been processed and should appear in your ****** account within 2448 hours. However, please note that this may take up to 5 working days to reflect.

    Unfortunately, I am unable to process any additional refunds, as your request falls outside our 14-day money-back guarantee period.

    If you need any further assistance, please do not hesitate to get in touch.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-15-24 I was charged $75 for a service I didn't want. I do not have this extension on my computer anymore. Total Adblock even somehow got a hold of my NEW debit card number and charged it. I have only had the card for a month. Anyway I want a refund for the full $75. I will have to change my card ...again...I will file a stop payment with my bank once this clears. I will also contact my lawyer as I want to file a lawsuit to stop this from happening again and possibly make it a class action lawsuit as well, since I obviously am not the only one you do this shady stuff to.

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $75.00 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB,Below is the email I sent to Total Ad Blocker several times. The first time I sent it was 11/14/2024 when I did a routine check on my **************** bank account. ************************ would not respond to any of these requests, but they told me to visit their Total Ad Blocker customer service. When I visited their customer service site, it provided me with no way to register my request. My name is ***** Ashland. I signed up for Ad block about a week ago. I don't know what I was supposed to pay but over a 3-day period you billed me $96.94. See my bank transactions below.11/13/2024#*******NF00QYMM1G TOTALADBLOCK$38.96 11/12/2024#*******NF0000E9S8 ************************** CA$38.98 11/10/2024#*******ND0000QES0 ************************** CA$19.00 It could have been an entry error by me but if something like this got past your billing department then that scares me. So please refund the $96.94 you have billed me and completely cancel my Ad block account and any Ad block subscriptions I might have. Please let me know if you are unable to do this.***** Ashland

    Business Response

    Date: 12/18/2024

    Hi *****, 

    Thank you for reaching out. 

    I can confirm that your TotalAdblock account has been fully cancelled and no further payments will be taken.

    The refund of $96.64 is currently underway. Typically, it should reflect in your account within 48 hours. However, please be mindful that, depending on your bank, it might take up to 7 working days.

    Should you have any further questions or require additional support, please feel free to let me know. 

    Warm regards, 
    Total Adblock, ************* team. 

TotalAdBlock is NOT a BBB Accredited Business.

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