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Business Profile

Ceramic Tile Contractors

West Coast Flooring Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 1937***6, and find that this resolution is satisfactory to me as long as they give me the glue as soon as possible. 

    Business Response

    Date: 03/07/2023

    The customer order their product 11/18/2021.  We delivered all of the product the customer purchased to the job site (including Adhesive) 12/31/2021.  We installed the first phase of the project (528 sq. ft.) on 12/31/2021.  The customer did have multiple trades in her home at the time of installation and after (the glue could have gone missing then).  Our installer would not have put a tarp over the customers product.  The customer would have done that and should have noticed the "missing glue" when they placed the tarp over their product they ordered.  They are making these claims well over a year after they ordered their flooring.  In good faith we would be willing to provide 4 bucket of glue to the customer.  No monetary compensation will be provided.

West Coast Flooring Center is NOT a BBB Accredited Business.

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