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About

About This Business

BBB Accredited Since: 3/12/2019

Years in Business: 15

Business Details

BBB File Opened:
4/19/2013
Business Started:
3/5/2010
Business Incorporated:
3/2/2009
Type of Entity:
Corporation
Business Management:
Mr. Aleksandr Agapitov, CEO
Mrs. Elena Elkina, Customer Support Manager

Additional Contact Information

Principal Contacts
Mrs. Elena Elkina, Customer Support Manager
Customer Contacts
Mrs. Elena Elkina, Customer Support Manager
Additional Websites
help.xsolla.com/

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Latest Reviews

  • Jill S

    "Would never do business again with any site that uses Xsolla for their payments!" ... Read full review

  • Danzella J

    "I have been robbed ***** per month for a year from this company. I have NEVER USED THIS COMPANY nor did I ever sign up for their services." ... Read full review

  • Gonzalo b

    "This company didn't send me my steam code and then proceeds to keep asking for proof of payment before they are willing to refund or resend the code. Issue is i sent them the info through their chat and to the support email they provided but they still cant seem to do anything other thank ask for the same info again." ... Read full review

View all Reviews

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