We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Covid Testing

OnPoint Testing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Reviews

This profile includes reviews for OnPoint Testing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OnPoint Testing has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • OnPoint Testing

      null San Mateo, CA 94404-1596

    • OnPoint Testing

      750 2nd Street Unit C1 San Francisco, CA 94107

    • OnPoint Testing

      32513 Mission Blvd. Hayward, CA 94544

    • OnPoint Testing

      3600 Park Blvd Oakland, CA 94610

    • OnPoint Testing, Inc.

      6430 Tacoma Mall Blvd Ste 100 Tacoma, WA 98409-6727

    Customer Review Ratings

    1.16

    Average of 26 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michael K

      Date: 09/19/2022

      Tried to contact for last Two days and placed on hold over 1.5 hours. They will not answer the phone after paying for test. Will try to stop payment. Don't waste your time and money on 5his group.

    • Monica P

      Date: 09/01/2022

      I tried to cancel virtual test appoint three weeks ahead and they refused.

    • Thomas C

      Date: 08/26/2022

      They take your money and never call back. I am going to stop payment now.

    • Stacey A

      Date: 08/26/2022

      I purchased 2 proctored test appointments and found out a few days later they were no longer needed. I requested a refund 2 weeks before the scheduled appointment and they stated they do not give refunds. VERY POOR CUSTOMER SERVICE!!!

    • DEANA W

      Date: 08/22/2022

      Scam alert! In July I purchased 2 telemed testing appointments for an upcoming cruise. Last week, Carnival dropped testing requirements, so I contacted OnPoint to cancel and get a refund. I was informed that virtual appointments are non-refundable but never expire and could be rescheduled. However, in-person tests are refundable. What's the difference? Beats me, but now they have $40 for a service I will never use. Don't even look at their website!

    • Laura M

      Date: 08/12/2022

      In April I purchased a $69 covid test for the *** site on May 8. Cancelled this test online on 5/2 when destination country eliminated the test requirement. Have been unable to obtain a refund as of Aug 12. Last vaguely helpful email was on June 15 indicating that the accounting department had my request, and it could take ***** days for them to process. Have been unable to get an update or the refund.

    OnPoint Testing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.