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Business Profile

Artificial Intelligence

Conga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The salesperson **** lied about easy of use and ****** the account manager is absolutely useless. Once I went through the sales process and signed contract, everything went south. No information was provided to get the account setup or instructions, so we finally fumbled around and got this from the app store. Once loaded, their system kept showing we were in a trial and now that the trial has ended (even though we signed a contract), the system now does not work, despite my request to our "account manager ******" to double check. My intent was to experiment with this more over the **** but I could not as ****** has zero follow through. Their support does not answer the phone or call you back, despite their system saying they will call you back. If you can use it, the process to merge in a document is actually a form of torture, so obviously whoever designed this integration for a user experience was not clearly thinking or a highly over paid corporate dead weight. They have this Conga Quick Start that takes you to a Document Automation Wizard that is essentially useless as they are using language to create a document that they don't define and the link to help is to a general page about conga and has nothing to do with the page you are on trying to figure out. For a company of this size, logic would tell you that we would have help items and/or videos right there on the page so you can self learn how to use their product. To top matters off, their tech support does not answer the phone, but you can put in your number to call back.......but they never call you back. Very poorly run company combined with poorly designed platform to merge in documents for printing etc. Back to the drawing bored for a different solution and will have to charge back the purchase to my credit card. Buyer Beware. Nobody answers their email. I want my money back

Conga is NOT a BBB Accredited Business.

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