Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cisco Systems, Inc.

  170 W Tasman Dr San Jose, CA 95134

• 

  Cisco Systems, Inc.

  1150-10180 101 St Edmonton, AB T5J 3S4

• 

  Cisco Systems

  500 Northridge Rd # 700 Atlanta, GA 30350-3318

• 

  Cisco Systems, Inc.

  7209 E. Chestnut Evansville, IN 47715

• 

  Cisco Systems, Inc.

  7025 Turner Creek Rd Cary, NC 27519

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had trouble communicating with Cisco. I cannot seem to get a live agent. Also, when I try to request help via email, the technicians (who clearly don't speak English natively) never properly answer my questions. My issue is very simple, as it has to do with my business name. They have stylized it incorrectly in the system. The business name is in ALL CAPITAL LETTERS and is a critical component to our woman and minority representation. On an email sent at 7:59pm EST on 11-1-2023, I sent them an email, asking them to fix the issue; I also provided a screenshot of the application that I tried to fill out, and it contained the error. I also attached documentation from my state, as well a screenshot, proving that the stylization was part of the legal business name. Someone named ***************************** responded by telling me to fill out the application, which clearly didn't answer the question. When I pointed out the fact that this person didn't answer my question, at 9pm EST, ***************************** responded by asking me to send the link. Again, this was not possible, as sending the link would not work, as the application was session based. When I pointed that out, someone named *********** replied at 9:23pm EST. This person called me "Sir" (clearly ignoring the fact that I previously identified myself as a WOMAN and MINORITY business owner. Then, they directed me back to the portal in which I tried to fill out the application and told me to fill out a ticket. I was unable to do that in the portal, as it said that it was unable to validate my email address. Please note that on 10-8-2023, at 7:48pm EST, a person named ******************************* also failed to help me and answer my question. That said, I am wondering why something so simple for Cisco to fix is hard to remedy. I just want some help from Cisco so that I can use their products to serve my clients. Why is that so hard?

  Business Response

  Date: 11/06/2023

  Everything is resolved. ****** has created a new user ID with the correct email, and her company's name now appears in all caps.
  

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  *I have been contacted by the correct point of contact to handle the issue and have settled the issue through email.*
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/09/2023

  Hello,

  We will investigate and get back to you on this matter.

  Thank you

  *************************
  

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cisco Systems calls me daily. Never leaves a message. Then repeatedly calls. I blocked each time but to no avail. I called them back and they told me I was a customer. Not true then the calls increased. This should be illegal.

  Business Response

  Date: 10/04/2023

  ************************* is not showing up in the Cisco Systems Database as a customer. There is no record or reason for Cisco Systems, Inc. to be contacting *****. ***** seems to be receiving spam calls.

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 

  Monday afternoon I was finally able to speak with someone on the CML team but only after 6 or 7 repeat phone calls throughout the day leaving messages with the *** store to solicit the CML customer support team.  

  The more egregious problem is that they cancelled my existing CML license without informing me a priori.  This resulted in the loss of 5 days of work not to mention the aggravation of connecting with CML support team.

  In any event, it appears we have resolved the issue for now but this has deeply tarnished my trust and esteem of Cisco as an organization.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/26/2023

  ******,
  
  Sorry to hear about your troubles with purchasing a second CML license and having your existing license cancelled. I am here to help you. Would you please provide the following details for your original CML License so I can investigate this for you urgently:
  
  + Cisco.com User ID
  + ************************** email address
  + First Name on order
  + Last Name on order
  + Any other order # information that *** help identify the relevant account
  
  Next, can you specifically describe how we can help you regarding your desire to purchase a second CML license? If you can help me understand your goal, I should be able to walk you through the steps. For example, did you already try purchasing a second CML license on another ************************** account or are you trying to have multiple CML personal licenses under one Cisco.com account?
  
  *******************
  Cisco Escalations

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  
  This has been resolved. Thank you 
  Sincerely,
  
  *************************

  Business Response

  Date: 08/25/2023

  CML Personal is a community supported product.  There is a community forum to post questions. There is no TAC support, however, this has been escalated internally. The Engineering Team will follow-up with ****** and resolve his CML issue.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted today by 'Cisco' telling me I would be auto-renewed. I said that I did not want auto-renewal. That I paid a one time fee for their assistance. Little did I know that I didn't need their service at all... It all started when I got a nasty pop up when searching for an item at Home Depot.I clicked on the Ad version instead of scrolling down. Now they say I owe over $6,000 for 'security' service that I signed up for. I DID NOT! I paid a one time fee. The cancellation process was very complicated and my brain was screaming 'WARNING! WARNING!'. This is 2023 and it should not be so difficult to cancel. And when you say you don't want their service, to be threatened with thousands of dollars of fraudulent charges is very disconcerting! I hung up. Ran scans on my computer. Closed out all the stuff they had me open. Stopped all access, I hope. And now I am reporting these people.

  Business Response

  Date: 08/14/2023

  Kindly provide additional details on who contacted along with proof of payment to Cisco Systems, Inc., the product ID, service, serial # or account # so we can further investigate the complaint. So far, details do not match anything Cisco would provide or require a customer to do.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I would like to add (and clarify) that the business needs to revise, adjust and clearly state their contact information so that customers can easily reach them in times of need.  It should not have to resort to a BBB complaint to get anything resolved with this business. 
  
  Sincerely,
  
  ***************************k" to another Webex website (******************************************************************************************************************************************) in which to find another number. Referred to call **************. Called and spoke with ***** from ********** who said that he was in "pre-purchasing" and couldn't help. Told me to call the ************** and put in extension "513" -- which is NOT even an option. I was then routed to an answering service that disconnected the call. Ultimately, purchasing anything from this company is FRAUD. They have NO ONE that can help you and continually send you to call 15 different numbers to people all over the world to string you along until you are so frustrated that you finally give up.

  Business Response

  Date: 07/18/2023

  The customer ordered the device on June 28th and it was shipped immediately.  On July 11th the customer contacted us using the email/chat tool on our site Webex.Shop, this was picked up by a Cisco agent on July 13th, at which point Cisco immediately replied informing customer we would investigate.  The device shipped but as the address was a PO Box was returned to our distribution facility in *****.  Cisco obtained a new address and had the device re-sent on July 14th. The customer confirmed receipt and now seems satisfied.
   
  No refund will be processed as the device has been received.
  

  We understand there was dissatisfaction caused mainly as a result of the difficulty in reaching the Webex.Shop team. We are planning changes to our communication channels to improve our service and we thank you for this feedback.

  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20001839
  
  I am rejecting this response because:

  I had the switch sent courier across the state of ** merely to be able to run the show-tech commands Cisco is adamant I run; I did this out of respect for my Cisco representative who offered to run the commands for me if it was in Columbia.  I ran said commands despite there being no contractual obligation to do that, and Cisco technical support immediately acknowledged on May 4th that the switch is indeed bad and needs replacement for failed ***.  This unit is actively covered under Cisco SmartNet for next-business day replacement, and Cisco opened RMA ********* for replacement on May 4th, but despite the contractual obligation of "Next Business Day" it is now May 12th, and we are still waiting for the replacement.

  
  Sincerely,
  
  ******

  nostic) because otherwise it would take weeks of approval because we are subject to HIPAA, CJIS, and other compliance. 4. Even if we could fix it we would NEVER put it back into production.This unit is covered by SmartNET, which does NOT have any specific, written requirements for any of my team to run any "show tech" commands.Please complete the **** If this is still going to be a problem, then dispatch a Cisco technician under the SmartNET contract, and that individual can run whatever commands on that erased switch that they want.Please email or call me if you would like to discuss. Thank you

  Business Response

  Date: 05/02/2023

  Hello ******,

  We apologize for inconvenience. While we occasionally see an actual hardware failure, we also see *** issues that are fixable with code upgrades, mismatches to MCU firmware, IEEE compliance issues presented by the connected physical devices on the *** ports over time, etc. Further, we see environmental problems raised at the switch installation site. Many issues outside of hardware failure on the switch can lead to *** problems. We have a reasonably good troubleshooting method to isolate the cause of these issues and provide an efficient resolution. We are thankful that you agreed to give the show tech for our review. Even if you replaced the production switch with a spare, we would like to ensure no firmware incompatibility might eventually cause a problem again. Cisco will resolve the issue satisfactorily after reviewing the required data. We will wait for you to upload the show tech. Thank you for your patience and cooperation.
  
  Regards,
  BBB Escalation Team,
  Cisco Systems, Inc.
  

   

  Business Response

  Date: 05/17/2023

  RMA has been issued. We sincerely apologize for the delay and greatly appreciate your patience and cooperation.

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this RMA has been completed satisfactory.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The phone calls I have received appear not to be from Cisco and is part of a scam. I feel confident I do not need to pay the amount that has been asked of me to cancel a service I never signed up for.

  Thank you for helping me to confirm my suspicions and to ease my mind about this matter.

  
  Sincerely,
  
  *********************************

  nformation provided was that I digitally signed in 2020, no offer to send a copy was made nor have I been able to obtain a copy through their website or by asking for one from the contact person).I was informed I needed to pay for the 33 months ($6800/5 years for 33 months = $3740) by making a wire transfer in this amount to clear the pending balance. The manager said they would wait on the line for the call saying the wire transfer had occurred. I refused to make the wire transfer that same day since I wanted to conduct due diligence.The information I was given to send the wire transfer:Account name Unidelivers LLC Routing no ********* Acct no **************** Address ***************************************************** 4/22/23 I went to Cisco to try to sign in to my account to verify information. When I tried to start an account, I wasnt able to set one up and since then customer service has not been helpful in retrieving information related to my account.

  Business Response

  Date: 04/27/2023

  BBB and *********************************
  
  With the information made available, we are unable to find any Cisco accounts or services. Moreover, Cisco would not ask a customer you to send a wire transfer while a person waits on the phone for payment. Please provide us with specific details such as Cisco service or product name, Account # or Serial #. Without any of this information we are unable to progress our investigation in this matter.

  Thank you

  BBB Escalation Team