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Business Profile

Web Hosting

WordPress.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WordPress.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WordPress.com

      60 29th St PMB 343 San Francisco, CA 94110-4929

    • WordPress.com

      132 Hawthorne Street San Francisco, CA 94107

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the trial of the Pro Plan July 11th, 2022. The service was to complicated to use and could not get support. I canceled the trial on July 15th, 2022. I was charged $180.00. I purchased my domain grizzlycreditsolutions.com from Godaddy.com in the beginning of July of 2022. ICANN prevents you from transferring a domain for 60 days after purchase to help prevent fraud. Therefore WordPress DID NOT provide me with a domain, transfer my domain and has nothing to do with it. They refunded $162.00. I have made many attempts to contact them with no response. Even though its a small amount they kept, just think of all the people they are doing this to and making millions due to they have made it so difficult to contact them with the proof you have. A lot of people give up, I AM NOT. I want to know why they kept the money and a refund plus interest at this point.

      Business Response

      Date: 10/02/2022

      WordPress.com does not offer any trials. When someone signs up, they are making an annual purchase. Our public documentation as well as confirmation during checkout shows our refund policy, and domains are not refundable after that amount of time. We allow anyone to use a registered domain with any host, and the ***** restriction is not implemented by us. We reply to all customer requests we receive and have public information about how to use a domain until it's ready to be transferred (https://wordpress.com/support/domains/change-************/).

       

      Anyone can contact us at any time right from their account where a purchase is made, as well as cancel it on their own at any time.

    • Initial Complaint

      Date:09/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to login into my wordpress account using the details I always use. Trying to recover my account did not work as Im not being send any email under recovery. I got a link sent under a login link and then sent a text to a NUMBER I DO NOT RECOGNIZE. This is extremely careless and Wordpress just sent my login details for my BUSINESS to a stranger. I have no way of contacting support because I CANT LOG IN.

      Business Response

      Date: 09/26/2022

      Hi,

       

      I am sorry to hear that you are experiencing difficulty accessing your WordPress.com account and reaching support. We have replied internally directly to the email that you have shared here, in an attempt to help you regain access to your account. For Account Recovery, you can try this form here: https://wordpress.com/wp-login.php?action=recovery

      Best, 

      WordPress.com Help

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a refund ng for a full refund, the same email used here is for the email.

    WordPress.com is NOT a BBB Accredited Business.

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