Reviews

Review Details

• Review fromJanina L

  Date: 06/19/2024

  I am writing to express my extreme dissatisfaction with American Web Nerds and to warn other potential customers of their lack of professionalism, inefficiency, and negligence.In May 2023, I paid $5,500 for web development and design services for my business. The project was estimated to be completed in 3 weeks. It is now 13.5 months later.Despite the initial promise, the project dragged on for months with numerous inefficiencies and errors. Communication was poor, with basic instructions and corrections repeated multiple times. The quality of work was subpar, requiring constant oversight and corrections. Product packaging designs and website updates were consistently incorrect or incomplete.The project was eventually abandoned. None of the new project managers contacted me or performed any services. This occurred despite my continuous efforts to advocate for my business needs over the first many months.Due to AWN's lack of progress, I had to create the entire website and infrastructure myself and hire an external consultant to revamp the site. All the work that AWN was supposed to do was ultimately done by me and the consultant.I requested a refund of $5,000, considering the value of the services that were adequately performed to be $500. My requests for a refund were met with silence and further delays. Despite multiple follow-**** I received no response, further proving their negligence and lack of professionalism.The experience with AWN has been incredibly stressful and disappointing. Their failure to deliver on promises, coupled with their unprofessional behavior and lack of response to refund requests, has caused significant strain on my business operations. Their neglect and inefficiency are well-documented in extensive email threads.I urge others to avoid engaging with American Web Nerds. Their inability to manage projects efficiently and their refusal to address valid customer complaints or process refunds is unacceptable.

• Review fromGeorge H

  Date: 03/28/2024

  Signed contract to deliver web site and develop marketing plan in October 2023. After starting site development, the company would not return calls for weeks at a time. When I finally got in touch with manager in Feb 2024, the excuse was that the company had had a lot of staff turnover but they were restaffed and would quickly complete my site. After several weeks of good progress and regular development, contact with the company ceased in early March 2024 and now all phone numbers are disconnected.

• Review fromGerry L

  Date: 01/24/2024

  They took our money *** then disappeared. We hired them to manage our website. They promised us our own manager who would make all changes within 24 hours. They responded to our request one time and then said the changes werent showing because we didnt have an SSL certificate. We had never had this problem in the 7 years I handled this. I finally agreed, paid them for the certificate and they said it wouldnt because of our hosting package. They had to host or they couldnt make the changes. They promised one year of management for free because of the problems. Then they disappeared. I am unable to reach *************************, the sales person or ********************* our manager or anyone at this company.