About

Clearway customers may contact our business leadership to allow us the opportunity to find a resolution to any support matter or concern by emailing [email protected].

Product Description: Community Solar is a solar energy sharing program that allows residential and business subscribers to support 100% renewable energy in their region without rooftop installation. Clearway builds and operates offsite solar farms throughout the communities we serve. The solar power generated by our solar farms is sent to the local power grid. Clearway customers receive solar bill credits that are typically applied directly on the utility bill, reducing the total due to the electric utility each month. Customers then pay Clearway in a separate invoice for the cost of the solar bill credits at a rate determined by their Clearway Customer Agreement or Program Terms of Service. Costs may vary by region and contract and solar production will fluctuate throughout the year. Customers are still responsible for any balance due to their electric utility after the application of the solar bill credits.
 
Customers are encouraged to review their Clearway Customer Agreement or program Terms of Service to understand all program terms and conditions, including cancellation and moving terms. Program rates, cancellation terms, and other key contract details may vary by region and product offer. Customers may access their Clearway Customer Agreement or Terms of Service 24/7 using the online customer portal at my.clearwaycommunitysolar.com and downloading their program documents. Oran electronic copy may be requested from [email protected].

Sales Processes:
Customers may enroll online, over the phone, or with one of our outside sales teams. To enroll, you will need a recent utility bill to evaluate the energy consumption and determine the appropriate subscription size to a solar farm. Next, a soft credit pull will be completed, which will not impact credit scores. Finally, customers sign the program contractual documents electronically. Once the agreement package is reviewed and approved by Clearway,  notice will be provided to the customer via the email address on file and a Welcome Letter will be sent to the customer’s home. Customers will receive ongoing updates and educational communications from Clearway about their subscription status, solar farm activation timelines, program details, and more. Customers may be assigned to a solar farm under construction. Customers will be kept up to date on the construction status via email, if that is the case. Clearway partners with outside sales teams that may visit your neighborhood with appropriate permits.  Our sales agents are required to wear their provided Clearway badge and do not represent your local utility. Our sales agents undergo background checks and thorough training, and are required to follow safety governances under a zero-tolerance policy. If you need assistance during the sales process, please contact our sales team directly by emailing [email protected].

Community Solar subscriptions