We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Brightwheel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Brightwheel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brightwheel has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Heather H

      Date: 06/10/2024

      Very poor business practices. I purchased their monthly preschool curriculum Experience Early Learning. After multiple emails with ******************************* she confirmed that 1. they did not send part of my order 2. they dont have the missing items to send to me 3. its their policy to not refund anything. I will be contacting my credit card company for a refund.

      Brightwheel

      Date: 06/11/2024

      Hi *******, thank you for your feedback and were so sorry youve experienced this. Our June theme box inadvertently had a small number of missing items due to an operational issue. In response, we emailed all affected customers with an updated ****** plan and provided printable alternatives to ensure an engaging learning experience. We are taking steps to ensure this does not happen again.  We are also happy to issue you a refund. We will be reaching out to make this right for you!

    • Terri B

      Date: 07/18/2023

      Absolutely awful! Cannot get any customer support whatsoever. When you are signing up they are doing constant zoom meetings. As soon as they have your money, they will not respond to calls or emails, even if they have a bug in their system that is mistakenly billing your customers. You have to schedule 15 minutes of support time 1 to 2 weeks in advance, and they still don't have the answer to their software problem that is messing up your books and ******* off your customers! We have BEGGED to speak to someone, apparently no one has answers at this time. RUN!

      Brightwheel

      Date: 07/28/2023

      At brightwheel, we aim to provide responsive support via live chat, where customers can expect a typical business hours response time of 30 seconds or less. We also provide the option to schedule live calls with our support team, which are usually available within 1 business day of the booking date. The vast majority of support interactions are resolved within the same business day.We first spoke to *********************** on 6/28, when she first reported the problem shes described. In that initial conversation, our support agent was able to help correct the immediate impact to the schools invoices being caused by this issue, while also promising to escalate the underlying issue to our engineering team as a possible product fix. This particular issue did ultimately require specialized expertise to investigate and resolve. Our engineers released a fix on 7/24. We have attempted to follow up with ********************* via email and phone several times to ensure that the issue is now fully resolved on their end. We still have the support ticket open, awaiting their response.

    Brightwheel is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.