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About

About This Business

This business offers travel insurance services.

BBB Accredited Since: 1/6/2009

Years in Business: 34

Business Details

BBB File Opened:
1/19/1994
Business Started:
4/25/1991
Business Incorporated:
4/25/1991
Type of Entity:
Corporation
Alternate Names:
Customized Services Administrators Incorporated
CSA Travel Protection
Business Management:
Ms. Cassie McNab, Marketing Manager
Mr. Joseph Novo, Marketing Coordinator
Ms. Michele Harris, Customer Service Representative
Ms. Lara Brower, Administrative Assistant
Mr. Rylan Kochalka, Senior Claims Representative
Mr. Christopher Carnicelli, CEO
Mr. Tarik Ajami, Secretary
Mr. John Eugene Martini, CFO
Ms. Vanessa Lopez, Complaint Contact
Ms. Samantha Fourez, Associate

Additional Contact Information

Principal Contacts
Mr. John Eugene Martini, CFO
Customer Contacts
Ms. Michele Harris, Customer Service Representative
Mr. Rylan Kochalka, Senior Claims Representative
Mr. Christopher Carnicelli, CEO
Ms. Vanessa Lopez, Complaint Contact
Ms. Samantha Fourez, Associate
Additional Phone Numbers
Other Phone: (858) 622-3300
Other Phone: (800) 873-9855
Other Phone: (800) 554-9839
Other Phone: (858) 810-2000
Other Phone: (619) 622-3300
Other Phone: (619) 552-9151
Other Phone: (800) 863-5618
Other Phone: (800) 876-6903
Other Phone: (323) 233-2692
Other Phone: (800) 541-3522
Additional Email Addresses
Primary: Email this Business
Complaint: Email this Business
Inquiry: Email this Business
Sales: Email this Business
Social Media
Facebook

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Refund and Exchange Policy
To file a claim, please visit https://www.generalitravelinsurance.com/start-a-claim.html.
Business Categories
Travel Insurance

Latest Reviews

  • Joseph H

    "Their travelers policy only covers items already covered in a standard short term rental agreement. It is a waste of money and does nothing additional than what is already provided in the given circumstances by ****** in this case." ... Read full review

  • Mark F

    "We purchased travel insurance through ******* when buying my mother-in-law's airline ticket. The actual company providing the insurance was Global Generali." ... Read full review

  • Dani V

    "This company is a scam. I travel a lot and have bought their insurance many times thinking I was doing the right thing insuring my travel." ... Read full review

View all Reviews

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