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Business Profile

Solar Energy Contractors

BVI Solar

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Julian S

    Date: 03/14/2024

    I had microinverter possibly go and had a warranty and called Enphase. They explained to me that I was covered and that *** has to be the group to come and fix the microinverter. In all fairness, *** didn't install it but they are the company that purchased or who took over the agreement for zero energy. When I first called ***, I spoke to ******* and she said she would help me wih the issues. However, after several weeks I got no return call and she was not picking up the phone. Eventaully, I finally got a hold of **** and he said " ******* doesn't work here anymore but that he would be assisting me."He mentioned the problem was that his company was in ********* and it was far for him to drive to LA County. I explained to him that the enphase customer service rep and other ********************** tecchnicians said that *** has to be the one to fix the microinverters. **** finally gave me his cell phone and said "I will see what I can do." After discussing with **** several times, he said that we can't have somebody fix it but have someone else who is not authorized to fix it (another solar technicial) fix it instead. I explained to him that the local solar tecnicicans refuse to do it because they're companies name are not under warranty. After waiting since January nothing has been completed and Im still trying to get a hold of them. If anyone knows what to do, pleae help.

    BVI Solar

    Date: 03/17/2024

    ************ is not currently nor has ever been a customer of **********************. He reached out to us requesting that we service his existing solar system for free because his monitoring app showed our name incorrectly. We tried to explain that his original installer went out of business and that we could help him but he would have to pay for our services. He refused to accept this answer and continued to call demanding we fix his system "under warranty". Our team has explained that he has no warranty and will have to pay for any services. We have since recommended that he contact other installers in his area and asked the monitoring provider, Enphase, to remove our association with his account entirely.

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