Reviews
This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromMelissa C.
Date: 12/01/2023
I went to the site to get information on someone who texted me and I paid for a trial for 5 days, then they still charged me for information on the number, then it said they had to put researchers on it and it works take 3-5 business days for results. Then the same day, my back account has fraud and I needed my bank to cancel my card. Such a scam!!!
Intelius.com
Date: 12/05/2023
Hi *******************************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius SupportReview fromMitra S
Date: 11/09/2023
Total scam More expensive than I was expecting. I have cancelled 3 separate times and they still continue to charge my card. I have blocked them and they are still charging me. Also I purchased the unlimited ability to look up people etc and they tried to charge me each time . I would give zero stars if I could.Intelius.com
Date: 11/16/2023
Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromColby A
Date: 11/04/2023
Stole $35 dollars from me. Search came up with nothing. This company is a scam for sure. Very glad I used PayPal, they are working on getting their vendor account shutdown now due to the multiple scamsIntelius.com
Date: 11/09/2023
Hi *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius SupportReview fromDL M
Date: 11/03/2023
Seems to me these large internet businesses are taking us all for granted. I paid one dollar and two cents to find a phone number. Nothing happened. It took my money and I got nothing in return. No wonder these firms are getting rich while the little guy gets scammed. I want my money back. Also if I find that they are taking my money off my debit, I will sue them regardless of who they think they are. This is a hardship scam. They are claiming, they can do what you want, but instead, they take your money and give you nothing. I believe it could be the office in ******* because it gives that address and when you hit the tab it says the office is no longer there. Go Figure.Intelius.com
Date: 11/09/2023
Hi DL,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have issued a reversal to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius SupportReview fromGARY S
Date: 10/23/2023
Was charged a monthly fee. Never signed a contract. Searched for one number. Paid .95 and was refunded because they couldn't find anything. Then I see a paypal pymt which I never autorized. I want a refund. Opened a case with paypal. Still waiting. I fell I was scammed. Very deceptive way to do buisness.Intelius.com
Date: 10/25/2023
Hi ****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. Per your request, we have canceled your account, but we are unable to refund your payments due to a pending chargeback.A chargeback is a dispute with you PayPal, and you should receive an update directly from them regarding the resolution. Generally, the dispute process takes between four and five weeks.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromKelly A
Date: 10/11/2023
Charged more than what was written then locked out of the account. Never did get the report SCAMIntelius.com
Date: 10/16/2023
Hi *****,Thank you for getting in touch regarding your account's accessibility. From time to time, we have encountered fraudulent or unlawful use of our services, which can put consumers and Intelius at risk. Our system automatically flags and suspends accounts showing unusual activity. We put these extra precautions in place to help keep our customers safe. *****, we would like to notify you that your suspension has been lifted, and no further actions have been taken. Furthermore, as of October 11, 2023, this membership was automatically canceled, and all of the charges were reversed. No further charges will be incurred. Please allow your financial institution 3-5 business days to process. Please keep in mind that Intelius reserves the right to exercise its discretion in canceling and deactivating accounts in the event of any identified suspicious activity. You must activate a new membership with an active payment method to conduct new searches.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromDr Abbie R
Date: 10/04/2023
I contacted Intelius.Com and requested that they remove all instances of my name, age, birthday, mailing address, email address, and phone number from Intelius.com, PeopleConnect Inc, Criminalrecords.com, Lookupanyone.com, Peoplelookup.com, US search, USSearch, USSsaecr.com, and PublicRecords.com and all your other online platforms immediately. Including my demographic information in People Connect and other online platforms you own violates Section 5 of the Federal Trade Commission's Act, which prohibits unfair or deceptive practices, including the use or protection of consumers' personal information in a misleading or unfair manner. Unauthorized use of my demographic information is unethical, and it highlights your relentless greed values. Intelius is still including my demographic profile in several of the online platformes they own. I am still requesting that this company delete my demographic profile from all online platforms they own. A.R-A.Intelius.com
Date: 10/05/2023
Hi Abbie,Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.*****, we are unable to locate a report with your information provided in prior correspondence with Intelius. Please clear the cache on the device you used to conduct the search so that the link is removed from your device. If, after clearing your cache, you still see your information on our website, please contact our support team at [email protected] with a screenshot and the *** of the page displaying your information. We want to ensure that we have removed your information to your satisfaction.Please do not hesitate to contact our customer service department at ************ or email us at [email protected] with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromSeiji F
Date: 09/29/2023
In connection with my work at a ************* I have to collect tax documents from companies for IRS compliance. I do this on behalf of other employees, so I am frequently not the direct customer, but the compliance coordinator. ********************** was unwilling to provide a tax document to us, as required by Federal Law.We attempted contact over email and phone:Over the phone, they said that they cannot provide that information and refused to connect us with someone who could;Over email, they only ever provided a canned response: "At this time, Intelius is not interested in pursuing a partnership with your organization. Thank you for your interest."The response didn't even make sense, in the context of the email I had sent.Based on my experience with my position, it find it highly doubtful that Intelius is compliant with US tax law.Intelius.com
Date: 10/03/2023
Hi *****,Please note that due to our business entity form, we are not required to receive **** MISC and, therefore, we do not issue W-9s to our customers. Additionally, you are reminded to review our terms of use, which prohibit using the Intelius website for any illegal purpose. Intelius is a public records search service. We prohibit "scraping" or collecting data for any purpose other than personal use. We prohibit the use of the website for any business purpose, which may include but is not limited to: employment screening, tenant screening, or credit checks.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromDi P
Date: 09/12/2023
What a sleazy company!! They wasted my time, collected my information (name and email) stringing me along, promising I could find out the name/owner of a number that has been spam texting me.....only to get through all that and they ask for a credit card! No way!! What I want to know now is how to remove my email from their data base?!? What a wild goose *********** of time! I will NEVER give this scammy company any money! Blech!Intelius.com
Date: 09/13/2023
Hi Di,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Your email address has been unsubscribed from our database.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromsamuel h
Date: 08/08/2023
Charged $36 for a service i didnt want or agree to then a pain in the neck doing a drawn out chargeback process through paypal im not even sure will actually go through Dont waste your time with this shady " s**** ya in the fine print" type of company. 9 days since being ripped off for $36 i cant afford to lose, and the experience has been stressful, with effort and no resolution.Intelius.com
Date: 08/10/2023
Hi ***,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Please be aware that all of our trials and memberships are subscription-based and automatically renew until cancelled. This is also stated on our registration page.After further investigation into your concerns, I have confirmed that your account has been previously cancelled as of July 30, 2023. Additionally, I would be more than happy to issue a refund on your account; however, I am unable to refund your payments due to a pending chargeback. No further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support
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