Reviews
This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromJames H
Date: 06/22/2024
So, don't use this company. Seriously. I'm one of the many people here who regret not checking here first, but probably the worst offense.ive seen from them, is every single review reply is copy pasted.Example, someone posted that they don't have an account but keep letting charged every few days, and intelius replied stating just that, there is no account with their information on file.That, is not a resolution. That's all but an admission of fraud since they continue to charge them.But on myself, I've not had their service. I signed up for the 1 week trial, to be surprised with a charge for $38.39 within the same week. I've sent in support ticket and emails requesting a refund, and seeing that I'm not willing to do business with this company in the future, should they refuse a refund Ill issue a charge ack using proof of account cancellation, proof of the account being made and charged the trial amount, and the proof of them attempting to charge full membership earlier than the agreed upon time. Which, for clarification, is not an authorized charge.
Intelius.com
Date: 06/24/2024
Hi ***********************,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have confirmed your account is cancelled we have also refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromChristina S
Date: 06/14/2024
Y'all advertise you don't have to pay 96 cents to get the report you requested for and then when you go hit to get your report it's like almost $30 skip whole thing that's b******* I want my money refunded back on my card nowIntelius.com
Date: 07/31/2024
Hi *********,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromDave M
Date: 06/05/2024
Fraud plain and simple.I did a 1 month subscription and they kept charging me. They should be sued and shut downIntelius.com
Date: 06/10/2024
Hi *********************,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have canceled all memberships and refunded the last three months of charges to the payment option used to enroll. No additional charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromSusan A
Date: 05/20/2024
I used my cc on intelligence for a free trial and canceled within my free trial but charged. I called them when I found out that my bank said I was charged, called intelligence, but they will not refund my money. *** on the phone at intelligence first she said she could give me refund then changed her story. Poor customer service and misrepresentation. This company should be investigated for false promises and fraudulent activity towards unsuspecting public.Intelius.com
Date: 05/21/2024
Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. As a courtesy, we have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Review fromIshmael R
Date: 05/19/2024
This website claims it can retrieve text messages. This is not true!!!Intelius.com
Date: 05/20/2024
Hi *******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have issued a reversal to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromKrista C
Date: 05/13/2024
I'm sick of being lead down a rabbit hole of hoops to get free public information that is never free. " We need to verify your age" or name or whatever is a scam. Used a debit card I rarely use last time to verify and within 10 minutes received a call from the company that someplace 1500 miles away was trying to charge that card, got a new card on that same account and within 15 minutes of activation had to close it, Now only bank in person with that account. I'm done with deceptive companies, sites, whateverIntelius.com
Date: 05/20/2024
Hi ******,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromWayne S
Date: 05/10/2024
The company is a scam. So obviously I did not give them any money, because I knew better, just by looking at their website.Intelius.com
Date: 05/20/2024
Hi *****,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromEarl G
Date: 05/09/2024
Just another crack pot scheme to wiggle some moneymout of unsuspecting consumers. I just wanted a phone number looked up for a name or business. This site said it offered free services, but that was a lie. I DO NOT need to know every single detail of a phone number and have you turn around to ask for payment. Completely ridiculous. AND the BBB wants to give them an A+ rating with over 200 complaints and over half of them unresolved... What a waste of timeIntelius.com
Date: 05/20/2024
Hi ****,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportIntelius.com
Date: 05/20/2024
Hi ****,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromAngie D
Date: 05/02/2024
Tried to use data suppression tool to remove my information. 1st step was to provide email address for verification. Took over 10 minutes to receive email, which stated that the link expires in 15 minutes. Received at 11:40 am, clicked link at 11:50 and received error message that the link was expired. Cannot move forward until email is verified, but cannot verify email.Intelius.com
Date: 05/20/2024
Hi ***********************,Thank you for reaching out. Regrettably, we couldn't find a report matching the information provided. If you have found the relevant report, kindly reach out to our customer support team via email and providea screenshot and the *** of the information you wish to have have removed. Make sure the screenshot captures the exact entry that pertains to you. Once you provide the necessary information to isolate and identify your report, we will manually remove it as you have requested. Additionally, kindly share any alternative email addresses, physical addresses, or phone numbers that you may have utilized to assist in verifying your identity. Your information will solely be used to process your request.We will ensure that your request to remove your information is implemented across all people search sites owned by PeopleConnect, such as TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromJason R
Date: 04/27/2024
This is the biggest load of ******** I e seen in a some time paid for results and never able to access the report could not even do a new search after I pay for trial and then canceled it and It gave me what I paid for the trial but still I wasn't able to do anything i wish I could give a 0 starIntelius.com
Date: 09/03/2024
Hi *******************,After a thorough investigation, we were unable to locate an active Intelius account with the information provided. In order to assist you with your account, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number For future reference, if you experience any difficulties accessing your account or any features of the Intelius website, please try the following steps:Try refreshing or restarting your browser Make sure your browser is up-to-date Make sure cookies are enabled Be sure to occasionally clear your cache and cookies by visiting your browser history If you are using our services from different devices, we recommend turning off any VPNs or firewalls that could be affecting certain websites If you continue to experience issues, please feel free to reach out to our customer service department at ************. Providing any additional details or relevant screenshots would be greatly appreciated, as it will assist us in further investigating your issue. Our team is here to help you during our regular business hours, which are from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) every day, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support
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