Reviews
This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromKevin S
Date: 08/17/2022
Blocked from receiving first report says was blocked by Ray. Could not contact ray to find out why. After not delivering first report they still charged membership fee but could not log in because of block by Ray
Intelius.com
Date: 08/18/2022
Hi *****,Thank you for reaching out to us. After reviewing your account, I can see that you activated an Unlimited Phone Report Membership on August 8, 2022. On August 14, 2022, your trial membership rolled over to a recurring subscription. I do not find any indication of your account being locked or blocked. Additionally, I can see that you attempted to run a report on a phone number that did not produce a report for you. I attempted to research the phone number as well, and it appears that there is no report available for this number. There are a few reasons why the report may not be available. It may have been previously opted out or it may be a number that is not registered to anyone, such as a disposable burner phone. I also understand that you are having trouble logging into your account. If possible, please send us a screenshot of what you are seeing that is blocking you from accessing a report and your account to *********************************** do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.Sincerely,Intelius SupportReview fromBrooke C
Date: 08/16/2022
I canceled my membership after agreeing to pay .95 For a 3 day free trial with the understanding that it would charge me if I DIDNT cancel before then. I did and now Im being charged ****. I am not a member and I didnt agree to have this charge. If yall are going to pull more money AFTER cancellation I think yall need to make it more apparent in your contract.Intelius.com
Date: 08/18/2022
Hi Brooke,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. After reviewing your account, I can see that the additional charge of $3.99 was for the *** service that we offer. This is a separate, one-time charge that you purchased on August 11, 2022.I can confirm that the subscription has been cancelled and no further charges will be incurred unless you make a purchase from within your account. Additionally, I have refunded the amount for the *** service back to your original payment option used to enroll. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.Sincerely,Intelius SupportReview fromSharakay L.
Date: 08/09/2022
I got a **** for 30 days activated it on July 19 but I canceled it and I was still billed ***** dollars even after canceling it.! They charged me **** and then 4:25 on July 20 .!! And I canceled my subscription because I didnt need it and I was still billed even though I didnt authorize the payment .!! I have email them and still havent gotten a respond.Intelius.com
Date: 08/15/2022
Hi Sharakay,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. Sharakay, after further investigation, we were able to locate two separate accounts under your information. We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 5:00pm Pacific time (9:00am - 8:00pm Eastern time), Monday Friday.Sincerely,Intelius SupportReview fromRosa L
Date: 07/21/2022
The site claims to provide free reverse phone look up but the look up is not free even for the most basic information. As no components of the results (even name) are free, they should not be able to claim that they provide a free reverse phone look up service.https://www.intelius.com/Intelius.com
Date: 08/08/2022
Hi ****,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 5:00pm Pacific time (9:00am - 8:00pm Eastern time), Monday Friday.Sincerely,Intelius SupportReview fromGARRIT B
Date: 07/19/2022
The site is very deceiving. It offers a 14 day trial for 99 cents. I needed to check one phone number and that seemed reasonable. I got the information after paying and thought nothing more. What they do not say outright is that you've signed up for a monthly membership for $35 that you need to cancel to keep from being charged after ************************** the small print at the bottom of the invoice.Never againIntelius.com
Date: 08/08/2022
Hi ******,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have verified that your membership has been cancelled as of July 19, 2022. A refund was issued to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 5:00pm Pacific time (9:00am - 8:00pm Eastern time), Monday Friday.Sincerely,Intelius Support
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