Reviews

Review Details

• Review fromGerardus B

  Date: 08/27/2024

  ******** company that tricks you with the fine print to sign up for their ****** program. I purchased what I thought was a 5.00 video, booklet and picks. No surprise it was all low quality junk....it was 5.00... What I didn't realize was that I was being given a "free" 30 day trial of their premium program. After 30 days I was charged ******! Never even used it. No problem, surely I can just explain it and they will refund me....after all ***** ***** looks so **** happy all the time. I now know why he looks so happy, he takes people's money and forces them to keep his program. They refused to give me a refund. But gladly they gave me an additional six useless months of a program I won't use. Stay far away from this company!

  GuitarZoom.com

  Date: 08/29/2024

  Dear ********,Thank you for sharing your feedback, and we sincerely apologize for any frustration or misunderstanding youve experienced. We want to be as clear as possible about what we sell and how much it costs, and our Refund Policy is easy for all customers to see before they buy. As it says in the terms before you check out, the $5 introductory deal does include a free 30-day trial of our All-Access Membership. If you do not cancel during the trial time, the membership will automatically renew for another year at a cost of $299. For subscription-based services, this is how things work, and we do our best to make these facts clear.We know you might not have seen the trial terms, and we are sorry that this caused you to be charged for something you did not expect. Our Refund Policy says that we do not give refunds after the trial time, but as a gesture of goodwill, we gave you an extra six months of access in the hopes that you would find the many resources and lessons useful.We really want all of our users to have a great time with GuitarZoom. Please feel free to get in touch with us personally if you need more help or have any other concerns.Sincerely Yours,**** of GuitarZoom's Customer Support

• Review fromChris B

  Date: 04/02/2024

  ********************* is operating a scam and STEALS your money! Just ****** the site... tons of complaints about stolen funds, which happened to me. I tried to cancel a course and customer support ignored me for months. BUT, my credit card expired while they ignored me, so I thought I was good. What happened? They just kept trying the old card with new expiration dates until they found it and then charged me $299 that was NOT authorized!

  GuitarZoom.com

  Date: 04/09/2024

  Hello Chris, I kindly ask that you refrain from making unverified accusations regarding Steve Stine and GuitarZoom. Upon reviewing our records, the last email we received from you was dated 2021, and we have not received any cancellation requests for your recent active membership. Additionally, we routinely send rebill reminders to our active members well in advance of the renewal date. A rebill notification was sent to your account email on 02/01/2024, but we did not receive any response to that email indicating a cancellation of your membership. As a result, you were charged for the renewal payment. It's important to note that members have full control over their membership subscriptions. For further guidance on managing your membership, you may refer to the following help article: https://guitarzoom.zendesk.com/hc/en-us/articles/4403620408340-How-to-Manage-Your-Subscription-Pause-Cancel-or-Switch-in-Desktop-View Please be aware that your renewal fee is not eligible for a refund in accordance with our Refund Policy ( .https://guitarzoom.com/refund-policy). Thank you for your understanding. Regards, Jane Su of GuitarZoom Customer Support

• Review fromLee P

  Date: 03/27/2024

  Just like others have stated, I tried to cancle the annual subscription fee. At first it gives a capta that does not work. It makes you try over and over but will not let you cancle it. I sent an email through their customer support. That was ignored. I sent 2 more emails and tried calling customer support. If you call it says "no customer service agent is available". I wish I would have check the bbb before signing up. They have bots constantly send you emails to make a sale. Everything on their site is 199 per course so don't get fooled into thinking your getting lessons for 199 a year because that's not the case. 199 gets you access to several videos. That's all. It may be good for a beginner but I have 30+ years playing. I know almost everything in those videos. I am not asking for a refund. Only that the annual subscription be canceled. I was planning on staying a member until my subscription ran out. Now after reading how many people have had the same issue, I am done with them. I will be contacting my credit card company about getting a new card so these crooks can't get another dime from me.

  GuitarZoom.com

  Date: 03/28/2024

  Dear ***, Apologies for any inconvenience. We've sent you an email that addresses the issue you raised, so please check both your inbox and your spam/junk folders just in case our email went there instead of your inbox.If you have any other concerns, please respond directly to our email. Regards, ************* of GuitarZoom Customer Support

• Review fromStephen M

  Date: 03/26/2024

  I have contacted GuitarZoom customer service three times to cancel a forthcoming subscription prior to the date it was supposed to begin and never heard back from them. I just received notice from my credit card company that the subscription payment had been processed. I am appalled at their lack of responsiveness and lack of customer service and will be disputing the charge.

  GuitarZoom.com

  Date: 03/27/2024

  Dear *******,While our Refund Policy (******************************************) clearly states that rebills are not eligible for refunds, we made an exception in your case because you requested to cancel your membership before the renewal date. Additionally, we sent you an email confirmation of the refund yesterday (March 26, 2024). If you check your billing statements, you will see that you have been fully refunded for the renewal fee.If you have any further concerns, please contact us through our support channels at www.guitarzoom.com/contact-us.Regards,************* GuitarZoom Customer Support

• Review fromMary B

  Date: 03/18/2024

  I purchased a standalone course from this business in October of 2023. It took a couple of weeks to get them to add it to my account. I am willing to give them ***** on that one due to possible human error. However, now, March 2024, it appears that they signed me up without my consent to a yearly subscription service and charged me $199.00 for it. In four business days I have left the customer support phone number two messages and also emailed them twice but have recieved no response. I have filed a dispute with PayPal. So far, the customer service and the business practices of this service leave much to be desired and I am very disappointed. Hopefully I will get my money back and they will remove me from their yearly subscription I didn't sign up for in the first place.

  GuitarZoom.com

  Date: 03/21/2024

  Hi ****,To clarify, a renewal notification was sent to your email several days before the actual renewal charge.Notification type: Rebill Reminder To: ********************* From: ********************** ID: ************* Status: Delivered Date: 03/03/2024, 12:27 AM UTC As we haven't received any request from you to cancel your membership, your account was charged the renewal fee last March 13, 2024.While it's true that it took more than 24 hours before we replied to your emails in our support channels, we made sure we responded to the dispute you filed with PayPal promptly.Now the decision is left with PayPal. Should they honor your dispute or not, we would respect their decision regarding the transaction in question. Also, as we mentioned in our rebuttal message to PayPal, we've canceled the auto-renewal of your membership to prevent future charges, and we've offered an extensive 18-month access instead of the regular yearlong access to our platform.In line with our Refund Policy (************************************), which outlines our refund procedures, we are unable to facilitate refunds for membership renewal fees or rebills.Thank you for your understanding.Best regards,************* GuitarZoom Support

• Review fromJeff K

  Date: 01/10/2024

  I have subscribed and unsubscribed to numerous online Guitar and Bass ****** sites in the past. GuitarZoom was the first one I ever subscribed to, about 4 years ago, and is the one I remain a member of, and will continue to into the foreseeable future. ********************* is an absolute brilliant instructor and the courses and song ******s are some of the best I have used. They are very willing to even provide personal feedback and have many live sessions where ***** will answer any questions. I have never had any courses disappear after I purchased them. My experience with GuitarZoom has been nothing but positive. I don't understand the negative reviews because I have had zero issues with the site or with the people who run the site. Also, the videos on ******* do not go into the depth that the ******s on the site do, so if you like the ******* videos of *****, you would love the more in-depth ******s on the site.

• Review fromSusan M

  Date: 11/14/2023

  ********************* videos are great and can be found on ******** Dont sign up for guitar zoom or you will be bombarded continuously by emails and texts. No matter how frequently you unsubscribe or block. Must be bots!

  GuitarZoom.com

  Date: 11/16/2023

  Dear *****,First and foremost, we sincerely apologize for any inconvenience you may have experienced in relation to our email communications. As a valued member of the GuitarZoom community, your feedback is of the utmost importance to us, and we appreciate the opportunity to address your concerns.We understand how crucial it is to maintain a balance between staying connected with our customers and respecting their preferences. We are genuinely sorry that you felt bombarded by our emails, and we want to assure you that this is not the experience we aim to provide.Upon investigating your account, we have identified and rectified the issue that led to the excessive email notifications. Our team has taken immediate steps to optimize our communication channels to ensure that our valued customers receive only relevant and timely information.If you have any further concerns or questions, please do not hesitate to contact us.Here's our support channels:Email: ********************** Voicemail: ***************** SMS/text: ***************** Webform: GuitarZoom.Com/Contact-Us Chat: Initiate a conversation via the chat bubble located at the bottom right corner of the GuitarZoom website.We extend our dedicated assistance during the hours of 9:00 AM to 5:00 PM Pacific Time, from Monday to Friday.Thank you for your understanding.Best regards,************* of GuitarZoom Customer Support

  GuitarZoom.com

  Date: 11/16/2023

  Dear *****,First and foremost, we sincerely apologize for any inconvenience you may have experienced in relation to our email communications. As a valued member of the GuitarZoom community, your feedback is of the utmost importance to us, and we appreciate the opportunity to address your concerns.We understand how crucial it is to maintain a balance between staying connected with our customers and respecting their preferences. We are genuinely sorry that you felt bombarded by our emails, and we want to assure you that this is not the experience we aim to provide.Upon investigating your account, we have identified and rectified the issue that led to the excessive email notifications. Our team has taken immediate steps to optimize our communication channels to ensure that our valued customers receive only relevant and timely information.If you have any further concerns or questions, please do not hesitate to contact us.Here's our support channels:Email: ********************** Voicemail: ***************** SMS/text: ***************** Webform: GuitarZoom.Com/Contact-Us Chat: Initiate a conversation via the chat bubble located at the bottom right corner of the GuitarZoom website.We extend our dedicated assistance during the hours of 9:00 AM to 5:00 PM Pacific Time, from Monday to Friday.Thank you for your understanding.Best regards,************* of GuitarZoom Customer Support