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Business Profile

Electrical

A1 Electrical
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    r the panel upgrade as I was required to be home while the work was being done, and on January 22, 2025, I was informed that I was not eligible for the rebate. There were additional requirements for the rebate (electric water heater or heat pump conversion) which were never specified prior to January 22.On January 24, ***** *****, the staff I had been communicating with said she would have *****, the owner, contact me to discuss my issue.I emailed ***** on February 12 since I had not heard from ***** and did not have direct contact information. She included him on the email response and asked that he contact me. I emailed him directly on February 19 since I still had not received contact and again on February 25. As of today, March 15, 2025, I still have not received a call or an email from *****.I paid $4,080 to A1 Electrical with communication stating that I would receive a $2,000 rebate. I am seeking a refund of $2,000 since I will not be receiving a rebate.

    Business Response

    Date: 03/21/2025

    Good Morning *******,

    Thank you for taking our call this morning and discussing resolution on this matter with ***** our CEO. As discussed in our phone call, A1 Electrical is providing you a $2,000 refund check (which is out in today's mail) to compensate you for the $2,000 rebate not received from ****. Please let us know if you don't receive this check by next week.

    Thank you for your patience in this matter and we are happy we were able to reach a resolution with you.

A1 Electrical is BBB Accredited.

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