About

Local BBB:

BBB of Northeast California

BBB File Opened:

5/19/2008

Business Started:

7/29/2005

Business Incorporated:

7/29/2005

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Salon Guys

GLP Stores, LLC

Styling Crew

Business Management:

Mr. Guau Phang, President

Mr. Luke Phang, Vice President

Additional Information

Payment methods

We accept Visa, MasterCard, American Express, and Discover. We also accept bank wire, money order, checks, etc after consultation with a sales representative.

Refund and Exchange Policy

RETURN POLICY

SALON GUYS RESERVES THE RIGHT TO CANCEL AND/OR ADJUST ANY ORDERS PLACED DUE
TO INCORRECT STOCK, PRICING AND/OR INCORRECT SHIPPING COSTS.

Cancellations

Any cancellation of orders must be made prior to 2:00pm PST of the next business
day. Cancellations of any orders will not be accepted through voice mail
message. NO returns, exchanges, or cancellations on customized and/or special
orders. Changes may be permitted on customized and/or special orders if request
is made prior to start of production.

Returns/Exchanges

We will accept merchandise for return and/or exchanges only within 30 days of
receipt. The merchandise must be in original condition along with original
materials, accessories, and packaging. Additional fees may apply if shipments
are returned damaged or without original packaging. There is a 30% restocking
fee on all furniture items. Other restocking fees may apply to certain items.
Shipping charges are non-refundable. Customer is responsible for any additional
shipping charges incurred for any returns and/or exchanges. Any
returns/exchanges without prior authorization will not be accepted. All
returns/exchanges may be subject to inspection before approval.

Please contact our customer service representative at 1-877-45-72566 for
return authorization. Once your authorization has been established, you will be
given an Authorization Approval number. Confirm shipping arrangements with the
service representative and re-package original merchandise as packaged on
delivery. We recommend that insurance is purchased on all returned items
because Salon Guys is not responsible for damages incurred during transit. Once
returns are accepted, you will receive your refund amount and/or credits within
10-14 business days.

Exclusions on Returns and Cancellations

Salon Guys will NOT accept any returns or exchanges on Clippers, Trimmers,
Combs, Hair Accessories, Makeup, Brushes, Shears, Blade, Nail Polishes, and
Shampoo Units that have already been installed or connected for plumbing. Returns,
exchanges, or cancellations are invalid without prior authorization. There are
no returns, exchanges, or cancellations on customized and/or special orders.

Damaged or Defective Merchandise

Salon Guys is not responsible for damages incurred during transit to
destination. If the merchandise is damaged by the shipping company, notify the
deliveryman of the damage and have him/her note the extent of the damage on the
freight bill. Contact the delivery company and inform them of the damage and
the need to file a damage claim. Make a request to have the delivery company
inspect the damages. (In most cases, you may receive a cash adjustment for
costs of repair and/or merchandise reimbursement.) Keep all original packaging
materials for return of your order until your claim is settled.

If merchandise is defective, notify Salon Guys within 24 hours and retain
all original materials, accessories, and packaging. A customer service
representative will instruct you on the required steps to be taken. Failure to
retain ALL original materials, accessories, and packaging may cause delays
and/or denial of damage claim.

Business Categories

Beauty Supplies, Massage Supplies