Reviews

Review Details

• Review fromJustin W

  Date: 09/24/2024

  If I could give 0 stars I would. After losing a turbo pulling my camper just ******************************************* turbos I call Comp to inquire about warranty and repair.Right off the bat I'm met with attitude and lectured on how it must be my oil feeds, I starved it for oil, I surged it, I must make more power than stock - you name it, he blamed it.I told him I disagree but I'll let him know for sure once the turbo is pulled, and voiced my irritation with him offering to do me a "favor" by rebuilding it for upwards of $700. Wow, gee thanks.I call them back today after getting the turbo out and inspecting it....none of the things he told me he thought would cause it are the case.The compressor is fine with no contamination anywhere in the inlet or discharge.Shaft spins smooth, no thrust play - the shaft literally snapped at the base where the turbine is welded to it. Clear part failure.He then gets an attitude and tells me "so what do you want to do, you're past your warranty"I said - well about that too - you told me the warranty is 18 months and it was 24 when I bought it. He says no its 18 - I said that's interesting because my warranty card says 24.He says well even if it is 24 you're past that - I said right....now... but when I called you originally to tell you it failed and open a ticket I was within my warranty.He says "it needs to be in my hand before that date, not calling me to let me know it happened".Hiding behind the warranty in this situation is so chickenshit, why wont you just cover an obvious component failure? They've been installed 11 months and 2500 miles - the turbine ejected 200 miles into the first time towing with them.He then gets upset and says "you want me to fix it now but yesterday you were gonna let someone else fix it? Why should I fix it for you boss man"I said - my name isn't boss man, how about you start with stopping the **************** - hangs up on me Great customer service *****.

• Review fromMike R

  Date: 01/12/2024

  We have been dealing with ***** at Comp Turbo Technology *** for over a year now on making a simple turbo upgrade right!After several attempts, countless fabrication hours, phone calls, shipping expenses and paid monies, Comp Turbo Technology *** continue to disappoint.Their quality and workmanship is that of a back yard builder and yet they have no problem taking your money.Not only are we out all the money paid to them, we're out all the time trying to make their Turbo work.The service after the sale is horrendous, they don't respond to emails nor do they call you back.I've asked to speak to the owner on several occasions but never get a response or email back This has gone on far too long and yet we're no further ahead.This is an attempt for Comp Turbo Technology *** to make things right before we take legal action.