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Business Profile

Security Cameras

Deep Sentinel Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Jill D

    Date: 07/24/2024

    I am undoing a complaint that I had against this company. I actually did receive the product and it was in good shape . The reason I had made a complaint here was a mistake. I had thought the delivery date was earlier than it was. When it did not arrive I also got no information from ****** I mistakenly thought that this company had not fulfilled their promise in sending me their products. I would highly recommend this company.

    Deep Sentinel Corp.

    Date: 07/25/2024

    Hello ****, 

    Thank you for taking the time to re-write your review! That was very kind of you and we appreciate the recommendation!  If you ever need anything, feel free to reach out here: *********************************************************.

    Have a great weekend!

  • Amanda R

    Date: 05/29/2024

    What a horrible company. I had a terrible experience. We bought a camera system which was delivered to us. After trying to set it up with no luck, We gave troubleshooting a try. I was on hold for 20 mins and did troubleshooting with customer support for 30 mins. They declare the system defective. And we set up a return. After 2 weeks still no return label. They wouldn't answer my phone calls. They wouldn't respond to email. Finally after calling on a different phone number, they sent me a return label. That return label was addressed to me. So ***** shipped it back to my house. After another few days of trying to get the correct label. I told customer support that they were stalling so that they didn't have to give me back my refund. Then they proceeded to send me another label. 6 weeks later no refund. I contacted them and they told me they didn't know why a refund wasn't processed. Then they wanted to talk to their higher-*** and get back to me at another time. I told them that I was going to file a fraud claim with my bank. That is what I did. They still have not issued a refund. Chase Bank had to step in and refund me.

    Deep Sentinel Corp.

    Date: 07/25/2024

    Hello ******,


    Im sorry for the frustration you experienced and that our system didnt work out for you. Id like to clear up any confusion regarding the refund. We processed your refund of $580.75 on May 24th, 2024, to your ***** The funds were released on that day, and it may have taken up to 5-7 business days to reflect on your statement, depending on your banks processing time. From my experience as a ********** customer, they are typically quick in crediting the amount back into your account.


    Regarding the delay on the 24th, the team was obtaining the necessary approval from a supervisor to process the refund as it was outside the 30-day trial period. The agent offered to call you back once the approval was obtained. This offer was declined, and then you stated you would  proceed with a fraud dispute and write a BBB review instead.


    If you have any further questions or need additional assistance, please let us know.

Deep Sentinel Corp. is NOT a BBB Accredited Business.

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