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Business Profile

Design

LearnDesk

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2022, I signed up for one year subscription. I ended up never using their platform/service so I emailed support (per the written cancellation instructions) in October 2023 to cancel. I never received a response, and was charged later in the month another 199.95. I emailed again to cancel and ask for refund. I believed this would happen since I followed their process and never used their service. It wasn't until I was billed AGAIN in October 2024 that I realized I never received a refund in 2023. I again sent a message to the email they give to cancel, and have received no response. It seems their business model is to ignore your cancellation requests and keep charging $199.95 annually. Even when I sign on to my account on ************, I can't remove the payment method or cancel. I've asked the credit card company to help because I'm not sure short of cancelling my credit card how to get them to stop charging me for a service I have never used.

  • Initial Complaint

    Date:08/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After confirming cancellation of an annual subscription by email on May 17 th 2024 this company withrawn almost US 400 from my account in **. I requested refund several times throughout their customer support and up today August 10 th no update or explanation was given.

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023 I engaged on the platform. It did not work for me and I cancelled. They confirmed my intent to cancel by email in October 2023 and asked me to cancel on the website. The website does not allow a person to cancel. Despite my emails, they then charged my card for $299.95 months later with no warning, I am fighting them but once they get a credit card they will take you for all they can since it is basically a forever no cancel contract.

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Afterspeaking with the representative today, I was offered a credit to my account of $6.98. However, my card was charged $23.85 I did not authorize this transaction. Furthermore, I do not have any access to my pre recorded classes. It's as if they are all gone. This is months of work just completely gone. I am very dissatisfied with the service as well as the customer service of **********************. I have had no access to my account for 4 months, then when the matter seemed to be resolved, I was charged $23.85 of a product I did not ordernor need. I have not been refunded for the 4 months that I did not have access to my account. And all my lessons are completely gone. This is absolutely unacceptable. This issue began on the 1st of october. I was locked out of my account since November 1, 2023. I just got an actual representative today, who assured me that everything had been resolved. I was able to share my screen as she walked me through the steps to see that they had lifted the restrictions. The minute I hung up and went online from my desktop, I could not get into my account, then I received a text notification that $23.85 was taken out of my account after it said that I had a $6.98 credit to the account. My plan is due to renew on the 1st of March(which I will not be renewing) for ******. This is what I paid last March but only got access for 8 months. The customer service is horrible and it is almost impossible to get anyone to help resolve the issue. At this point I have emailed and asked Learn Desk for a full refund.*******************************

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to cancel my subscription with LearnDesk. There is no place in my account to do so. I went to the help page and followed the instructions to email the company at ********************************* to notify them that I wanted to cancel and the email bounced back. I tried to follow the help directions that send you to the following URL, ******************************************************, to cancel directly through a link, but the link at that address is nowhere to be found. They brought me no business as was promised when I first signed up with them. Not one customer. This feels like a complete scam, and I am worried that they are going to charge me for another year, and I can't reach anyone to cancel this. I even tried calling the number on this page that is listed for the company, but no one responds.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint about Learndesk and ask them to refund and cancel my subscriptions as they failed to do so by what they promised during the sales call.I was on board with Learndesk on 12 Oct 2023. When I join the sales call, their sales representative mentioned the following key items that attracted me to sign up 1) Learn Desk can help me to get more traffic to my program as they have existing students and corporate clients.2) LearnDesk support is available 24x7.I decided to give it a try and was able to complete my workshop and publish it at the end Oct 2023.I started to book calls on - 10 Nov - 20 Nov - 13 Dec - 27 Dec - 2 Jan **** and despite someone attended the call, no one able to advise me about the global catalog or the marketing issues.I was on a call with Learndesk support on 10 November 2023 and their support team suggested that I email the marketing team at [email protected] also mentioned the global catalog where Learndesk can publish my course and see how the traffic is. She will coordinate with the internal team to publish my course in the catalog.I also emailed the marketing team on 11 November 2023 and no one responded. I waited and still saw no traffic going into my school. In between I have booked 4 calls,I waited and then on 2 January ****, I booked another call, and this time I spoke to *******************I then asked for the cancellation of my subscription and a refund of my previous subscription (about 3 months of USD75) as there was no support for me despite I had booked numerous calls on the marketing inquiries and global catalog.********* advised she will speak to the team and come back to me within the same day (which is supposed to be 2 January ****) on the cancellation request and she will speak to the team about the refund issue. NO RESPONSE from them.I want to file a complaint to ask for a refund of the previous subscriptions I was paying, cancel my subscription, and an apology from the company.

  • Initial Complaint

    Date:11/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial offer did not list fees for storage of content. I have video and screenshots that show these being referred to as Unlimited. It also said there is a money back guarantee. Upon signing up I discovered in the onboarding video call that there is a fee for storing content that adds a monthly subscription fee to my product. I tried to figure out a workaround to be able to keep the product and store my files elsewhere but that has not worked out. I have contacted the company for a refund two different ways - one through the email they always responded to before when trying to get me to buy but now no response and two through their support channels which have also not responded. I got an automated reply they got my ticket but no one has contacted me and it has been several days. I have video and screenshots that show the offer as it was listed when I signed up. There were no footnotes that indicated other terms. I have been unable to use this product and I would like my money back (per their guarantee as listed when I signed up).

  • Initial Complaint

    Date:03/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a membership on the LearnDesk platform that was never activated. I decided that I didn't want to be a provider of services on their platform so I never activated my profile. Before I paid for this membership I had a conversation with ******************* - Senior V.P. I asked her if the membership fee was refundable and she clearly said, "Yes". And that's when I proceeded to make the payment. My credit card was charged $134.96 on May 7, 2022. I contacted her on Feb. 4, 2023 and asked her to cancel my membership (delete my account) since it was never activated and to please refund my credit card for $134.96. Her office proceeded to cancel my account but they never refunded my money. I have repeatedly sent her and the support team several emails about refunding my money and they have not responded to this request.

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summary: Account #**************** Requested account cancellation on Aug 12th, account finally canceled on Sept 1st - no reply from the seller on refund after multiple requests.Details:8/12/22 Website charged my account for the yearly subscription of $149.95 8/12/22 - I looked through the website to find out how to cancel and get a refund. Customers have to email their help desk for info on how to cancel and so I immediately did that and said I was disappointed I didnt get advanced notice I was up for renewal. 8/13/22 I received an email back that renewal info was on my account page and that they would send instructions on cancellation. 8/13 I responded that most companies that auto bill send an announcement that renewal is coming and give you a window for charges to be approved. 8/20/22 I still hadnt heard back, so I challenged the charge on PayPal.8/30 I received provisional credit for the charge 8/31 I finally received back the instructions I needed to cancel my account. ****I did not receive a copy of the terms of the agreement when signing up for an account and I do not know if they have been modified/updated since I created an account with them a year ago. **** The only communications from LearnDesk were that my sources were approved when submitted and the above emails re account cancellation and refund.8/31 Replied that I had canceled the account and await my refund. No reply.9/19 PayPal closed the dispute case and took back the $149.95 credit 10/6 Emailed asking where my refund was, no reply ********************** ********************************* **************************** ******************* Senior Vice-President * LearnDesk *****************

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