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Business Profile

Custom Curtains

Half Price Drapes
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • jeanne g

    Date: 10/30/2024

    Never had any issues with a few orders. Great prices, very nice quality. Would use them again. My first choice for draperies.

  • Catherine G

    Date: 09/26/2023

    I ordered three ***** shades and were not able to hang right away and they were for our two guest rooms. The mechanism in one of the shades sticks out when they were down and when they are pulled all the way up; you can not achieve more than one fold and the two drapes in the one room have different dimensions and it is near impossible to get the shades down. My husband who is an engineer for 40 years is the only one who can manipulate them and it is quite embarassing when you have guests and they cannot operate themselves. It takes about 3 minutes to arrange the cord from underneath the shade to get them fully down and in place. You have to use your hands as the cord is not functional so then you have to make sure you have clean hands as you are touching the drape. I contacted them and was told you are passed the 30 days and there is nothing they can do. The first customer rep offered to give me 20% for my troubles as I am removing them and throwing them in the garbage. Well they rescinded and would not offer me the discount, nor would they remake the shades or give me store credit. BUYER BEWARE - THE COMPANY IS VERY DIFFICULT TO WORK WITH AND DO NOT STAND BY THEIR PRODUCT! BELIEVE ME, I DONT THINK THEY WOULD HAVE WENT OUT OF BUSINESS IF THEY HAD TO DIG DEEP IN THEIR MARGINS TO MAKE THINGS RIGHT WITH A FIRST TIME CUSTOMER. DISHEARTENED AND FRUSTRATED!!

    Half Price Drapes

    Date: 10/02/2023

    Hi

    We shipped to customer on 04.17.2023 from the warehouse and customer received on **********. 

    Customer contacted us on Aug 27, which about 4 months after received the products.

    Our return policy for custom shades as below

    " Roller and Cellular ****** are considered custom items as they are made to a customers specifications, without exception. Roller and Cellular shades can be returned for a partial refund within 30 days of the receipt of the order. Half Price Drapes will retain 50% of the purchase price for all returned shades."

    We also provided the production video to customer which showed it was working before we shipped it.  

    Unfortunately, when the Roman ****** left our work room they were functioning properly. In addition, this order is outside of the 30 day window for us to assist with.  we are not able to refund it. 

     

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