Reviews

This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RealDefense LLC has 6 locations, listed below.

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  RealDefense LLC

  150 S Los Robles Ave #400 Pasadena, CA 91101-4675

  
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  RightHand IT

  4770 Baseline Rd Ste 200 Boulder, CO 80303

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  Sammsoft

  336 228th Ave NE Ste 301 Sammamish, WA 98074

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  Support.com Inc

  4325 Commerce st. ste 111-422 Eugene, OR 97402

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  Sammsoft

  23316 NE Redmond Fall City Rd Ste 667 Redmond, WA 98053

Review Details

• Review fromDavid H

  Date: 09/26/2022

  Once I got to the right person, the experience was great. Took little time to fix the problem. I have been a customer for the last 10 years and will continue to be one. *****

• Review fromss

  Date: 09/26/2022

  GREAT SERVICE!!! Best safety ever!!! Took care of my issues promptly.

• Review fromMark B

  Date: 09/26/2022

  The technician fixed the problem with ********* OneDrive. And I'm happy with System Mechanic Ultimate Defense because my computer is now fast.

• Review fromRon H

  Date: 09/25/2022

  I have used System Mechanic since it was installed by **** on my first computer in the mid 90's - I have insisted on it be on all replacement machines made by ****. I use System Mechanic (the original) daily and when the hard drive on my current machine when and had to be replaced by a solid-sate hard drive everything was lost and could not be loaded from the old hard drive to the new hard drive. Many of the applications that were lost I determined were not really necessary but what was necessary was System Mechanic. I called IOLO (the owners/support for System Mechanic) and had them install in on my new solid-state hard drive. To me System Mechanic is one application I can not do without and highly recommend it to all computer users - System Mechanic is a great tool for computer maintenance.

• Review fromSaliem A

  Date: 09/24/2022

  buying a computer is an expensive outlay and good technical support is always welcome

• Review fromRobert F

  Date: 09/24/2022

  Every time I have called in the technicians have been extraordinary problem solvers,

• Review fromRob M

  Date: 09/23/2022

  quick efficient support from ******* to get my activation key to work

• Review fromGeorge C

  Date: 09/23/2022

  Easy to do business with and friendly. Very professional technical support.

• Review fromGregory K

  Date: 09/23/2022

  The service I received today was absolutely perfect. *** was extremely knowledgeable, professional and courteous. He solved my networking problems to the extend ********* allows to do. I am very satisfied, but I would like bring to the attention of Iolo potential customers, who would like to buy the full computer service that there are some shadows in this perfect picture I have painted. There are two types of services provided by the company. The first one is related to keeping a computer safe from viruses and any type of malicious software. This part of service is free (obviously one must pay for the antivirus software) and very good. I did not say excellent, because very often the services is provided by technicians, who do not speak good English. Fortunately, the initial interview is run by a admin, who speaks good English and establishes phone communication and communication between computers. After a while a technician calls, takes over the computer and half an hour later the computer works like a ***** watch.
  The second service is paid and is meant to solve all problems a computer may develop. Please be aware that the vast majority of technicians are very well trained in cleaning computers from malicious software. They have, however, no basic knowledge of the computers. Maybe they can solve some minor issues, but I know computers pretty well and I solve most issues by myself. If I decide to call Iolo it means that the issue is quite serious. Almost always technicians are helpless. It takes two or more calls and a lot of perseverance in demanding of a better service and acceleration to the second, or even, better, the third layer of tech support. In most cases this is the only way to get such excellent support as I received today. As you can see there are some problems with Iolo tech support, but not severe enough to prompt me to drop the service. Despite all these issues I would recommend the full computer support to others.

• Review fromRobert S

  Date: 09/23/2022

  ******* was terrific in solving the problem. Thank you Thank you!!!.