Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Enterprise Rent-a-car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Anthony L

    Date: 08/03/2023

    Terrible experience trying to rent a vehicle because it is a bait and switch for this rental company. I called the business directly to find pricing for a rental vehicle and I was transferred to the reservations line. I was told I could get a vehicle and double confirmed with the agent that the vehicle was at the location for the set price. I called my Lyft and went to the location, took me no more than 30 minutes to get there. As soon as I get there, I tell them I have a reservation, the representative tells me they do not have that car. They have no other cars and I am now looking at $125 dollars more from the original price. The representative said that the reservation agents (the one I was transferred to when I originally called) and the actual business (people at the actual store) do not communicate and the system is not updated. Therefore, they do not have that car that was originally reserved (for $250) but now they only that the other higher priced rental. I don’t have a car (broke down, at dealership) and now I can’t turn it down because I may go through the same thing trying to find another car. Heads up and ensure your car is actually at the location, especially if you are from out of town.

Enterprise Rent-a-car is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.