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Business Profile

Reading Lessons

Institute Of Reading Development

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.36

Average of 11 Customer Reviews

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Review Details

  • Ruby H

    Date: 10/22/2022

    Negative review for Reading Developments (Multiple complaints on BBB in the past years of similar experiences)Be aware: Manipulating and disrespectful customer services. Poor quality classes. Kids dislike classes. ******** service supervisor (*************) was rude and humiliating. After **************** reported poor quality so I called for a refund. The customer service supervisor refused to refund nor to answer whether or not shes authorized. She kept saying Im not prepared to do it. Then she stopped responding to the phone for 15+ minutes. When she overheard I was calling credit card company she came back to phone telling me she could do partial refund. I told her I do not want partial refund; I want full refund. She hung up on me. A few hours later partial refund was credited to my account without my agreement regardless I told her I did not want partial but I want full refund. Not acceptable how manipulating their customer service was. Will work with my credit card company for full refund.

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