About
Overview
Firstleaf Wine Club
Napa, CA 94558-7519
See Hours
| Monday | 9:00 AM - 8:00 PM |
|---|---|
| Tuesday | 9:00 AM - 8:00 PM |
| Wednesday | 9:00 AM - 8:00 PM |
| Thursday | 9:00 AM - 8:00 PM |
| Friday | 9:00 AM - 8:00 PM |
| Saturday | 9:00 AM - 8:00 PM |
| Sunday | 9:00 AM - 8:00 PM |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 2/25/2021
Years in Business: 10
Products and Services
Photos and Videos
Business Details
- Local BBB:
- Golden Gate Better Business Bureau
- BBB File Opened:
- 4/11/2019
- Business Started:
- 1/20/2015
- Business Incorporated:
- 2/5/2015
- Type of Entity:
- Corporation
- Alternate Names:
- Penrose Hill Limited
- Business Management:
- Mr. Philip James, CEO/Owner
- Ms. Kim Donahue, Member Experience Director
- Number of Employees:
- 70
Additional Contact Information
- Principal Contacts
- Mr. Philip James, CEO/Owner
- Ms. Kim Donahue, Member Experience Director
- Customer Contacts
- Ms. Kim Donahue, Member Experience Director
- Additional Email Addresses
- Complaint: Email this Business
- Inquiry: Email this Business
- Customer Service: Email this Business
- Social Media
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 63302 for this business, issued by California Department of Alcoholic Beverage Control. The expiration date of this license is 6/30/2025.
California Department of Alcoholic Beverage Control
1515 Clay St Ste 2208
Oakland CA 94612
Additional Information
- Payment methods
- Credit Card
- Debit Card
- Refund and Exchange Policy
- Refund Policy
We want you to be 100% happy with your wines, and we believe that you should never have to pay for something you don’t like!
If you're not satisfied with how a bottle tastes - we’ll credit you for it, where legal; just reach out to us at [email protected] within 30 days of delivery. We’ll credit you in the form of store credit for any disliked bottles! Please note - this excludes shipping charges.
For any credits regarding damages to single bottle(s) in your shipment, please provide photos from both the bottle(s) and the label on the box.
If your entire shipment is returned to us due to damages, just let us know and we’ll either reship them ASAP, or issue a credit to your Firstleaf account.
If your shipment is returned due to refusal or there wasn"t someone available on all three attempts, just let us know and we’ll either reship them ASAP. If you would prefer a refund, we do have a $25.00 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund. For any shipments refused or returned to the warehouse, there is a $25 restocking fee.
If you are having trouble being at home for delivery, you can update your shipping address one of three ways:
Update the address through a FedEx Delivery Manager account: Once your order is shipped you can change the address. You can sign up for a FedEx Ship Manager account here.
Update the address through a UPS My Choice Account: Signing up for the account is free, and you can change the address anytime once it has been sent out. You can sign up for a UPS My Choice account here.
Send your package to the nearest holding location: Having the package held at a nearby location is a great option! You can select a hold at location from your account.
Feel free to reach out to us with any additional questions at [email protected]. We’re more than happy to help! - Business Categories
- Retail Wine, Wholesale Wine
Latest Reviews
Wallace C
"I'm unable to remove my account and the customer service person says they can't remove it. The removal of your account should be part of their manage your account options." ... Read full review
Latrina W
"First leaf customer service is a joke. I requested a call back from supervisor." ... Read full review
Juli S
"I have had multiple issues with this company, they take forever to get good customer service (even with a supervisor). You call them out on what they do wrong and everything is you're fault." ... Read full review
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