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Business Profile

Computer Hardware

SanDisk Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order S002756013 on Feb,5 2025 and I did not received the order. **************** keep ignor my refund request and keep let me waiting on my refund.

    Business Response

    Date: 03/10/2025

    Thank you for providing the communication for your case ******** for ******* ***, SanDisk is eager to provide a resolution or clarification for all customer concerns.

    Regarding case number ********, we understand that you did not receive the item you purchased from SanDisk Online Store and requested a refund.

    Upon reviewing the courier's tracking information, it was determined that an investigation is required to locate the package. To ensure your satisfaction, we proceeded with initiating a refund on Monday, March 3, 2025, and you were notified of the refund on the same day.

    We apologize for the inconvenience caused by this situation and thank you for your understanding and patience.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***** has been 45 days since the delivery, which is way far more than the timeframe of 7-10 days as they stated in their return policy. Additionally, my order detail and return detail are not accessible from my end, links became 404 errors when redirected. I also didn't receive the emailed confirmation of the last live chat with the customer service team on Feb 19 as before. This retailers failure to honor its refund policy and its lack of responsiveness constitute unfair business practices. I have been left with no resolution or choice in this situation.

    Business Response

    Date: 03/10/2025

    Thank you for providing the communication for your case ******** for ***** *****, SanDisk is eager to provide a resolution or clarification for all customer concerns.

    Regarding case number ********, we understand that you returned your SanDisk memory storage device and requested a refund. Due to unforeseen circumstances, there was a delay in processing your return. Your return was processed, and a refund was initiated via ****** on Monday, March 3, 2025 and ask that you check your ****** account to ensure the refund was received.

    We apologize for the delay and inconvenience this has caused you and appreciate your patience and understand.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22677652

    I am rejecting this response because:

    SANDISK knows their product - a very expensive SSD has a failure  I have jumped through their hoops, they still continue to send me canned responses and NO resolution.  They acknowledge theyve received the defective unit but still havent replaced it. Time is money and our ************************ will be more than happy to remind sandisk of their responsibilities related to their warranty.

    Additionally, I find it abhorrent that Sandisk would send such a noncommittal, LYING response to the BBB about THEIR shortcomings in customer service.

    DO BETTER!


    Sincerely,

    ****** *******

    determining when - or IF - we will ever receive replacements to their KNOWN defective *********** a corporate purchase of SanDisk's flagship products, we expect better than to be sold items with known overheating issues and then being forced to fight to get coverage under warranty.This BBB complaint is a courtesy to SanDisk Corporation as we reserve the right to file proper complaints with the Attorney General and *** over their refusal to promptly honor their warranty.

    Business Response

    Date: 12/19/2024

    Thank you for providing the details of your case ******** regarding ****** *******. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.

    Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.

    Business Response

    Date: 01/15/2025

    We would like to inform you that we received the package associated with **** tracking number: ********************** on December 18, 2024, and processed it accordingly.

    Additionally, we noticed that another package was sent under **** tracking number: **********************. After reviewing, we can confirm that the product was not included in that package.

    As a result, we are unable to process your warranty request until we receive the original product. We apologize for any inconvenience this may cause and appreciate your understanding.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20th 2024 I purchased an extreme pro 256 GB uhs II V60 SANDISK SD card from best buy for $151.19 The card stopped working a couple of months later. So I utilized the warranty that sandisk offers. This was early October. Around the 1st of the month I was told I would have a replacment card sent to me within ********************************************************* card mid October and I have called countless times and have been told the same thing over and over again that I would revieve shipping tracking for my replacment within ***** hours. It has been over a month and a half since they first told me my replacment was going to be on the way within 24 hours.

    Business Response

    Date: 12/19/2024

    Thank you for providing the details of your case ******** regarding ******* *****. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.

    Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22631504

    I am rejecting this response because:

    SanDisk has still not made any effort to provide my rightful replacement for the defective product I received.


    Sincerely,

    **** ********

    Business Response

    Date: 12/19/2024

    Thank you for providing the details of your case ******** regarding **** ********. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.

    Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.

    Business Response

    Date: 01/13/2025

    Tell us why here...Thank you for your patience and understanding as we work to resolve this matter. Our support center has reached out directly to assist with your request, and we are committed to providing the necessary support.

    You can refer to your support reference number: 250114-000579 when contacting our support center.

SanDisk Corporation is NOT a BBB Accredited Business.

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