Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Asset Recovery

Phantom Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asset Recovery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my car was towed by phantom recovery Saturday, 21st at 12 AM. They told me I will be able to pick my car up next day. They gave me paperwork, but it had the wrong information. I dont know where my car is. I dont know who has my car I just know that phantom recovery picked up my car I, ****** their information. Ive been trying to call them since Saturday and no ones been answering. It feels like this is false information they gave me and they stolen my car. Please give me advice on what to do or please help me reach out to Find Phantom recovery to see about my car.

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/30/24 at around 3:30am ******* and Her son ****** came to pick up my jeep. When they came to the house ******* knocked so hard and once I opened the door she said she was repoing my jeep and needed the keys and for me to take my Sh*t out. She proceeded to cus Infront of my 5 year old making my son cry and scared. As we are getting our stuff out my daughter asked ******* to stop cussing because she was scaring my son. ******* kept cussing at my daughter calling her names and threatening her. Her son ****** got down from the truck and started to scream out racial slurs to us. My daughter was between the machine and the jeep when ****** lifted the truck an dried to drive away. ******* and my daughter in law scared to scream because he was about to drive off while between the tow truck and jeep. ******* refused to get off the property and requested several times. We filed a report with the police based of what Happened. Due to the fear ****** screaming outside our house saying he will be back because he knew were we live.

Phantom Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.