Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,274 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDena L
Date: 03/20/2025
Dryer was not fixed. Paid over $350 but there was still an issue. Scheduled another appt after talking to the support people. Not only did they charge me $14.90 for talking to them, they sent an email saying if they found any new issue, I would be charged again for the service plus parts. I feel I should not have to pay for another service. I'll never use them again. I could have almost bought another dryer for this price.
Puls Technologies, Inc.
Date: 05/02/2025
Hi ****,
Apologies for any inconvenience caused. Checking on the history of outreached, Team tried to reach out to your via call to discuss this with you however the call was not connected so an email was sent to you.
As stated on the email sent after you were approved for a ***************** Call, "A technician will be sent to your location to diagnose your device and see if the issue is correlated to our original repair. If it is, the repairs will be covered by the guarantee."
**** offers a 90 Day Guarantee on the part and or installation that was completed on the initial repair. Any other adjustments or failures to the same appliance that are not part and/or have no correlation to the original repair completed and if an additional part needs to be replaced are subject to an additional service fee and will be charged accordingly.
Should you have further questions, feel free to respond to the email sent to you.Review fromBrian K
Date: 03/19/2025
***** was professional. He diagnosed the problem in a reasonable time! He made an appointment to come back and replace the parts. We were very happy with him and his professionalismPuls Technologies, Inc.
Date: 04/11/2025
Thank you for taking the time to share your experience with us, *****! It warms our hearts to hear such amazing feedback. Were glad we made your experience with us a great one and will be happy to help you again soon. Also we are very sorry for the delays in response as we had some technical problems on our end.Review fromPiter D
Date: 03/19/2025
Why can't they give zero stars as an option? $89 service fee is your start. Tech came to check a small leak in my washing machine. He unscrewed a panel and looked around. He didn't see any leak so just put the panel on tighter. He's not even sure he fixed the problem. For 30 mins, final bill was $317. This service is a total rip off. I'll never use it again.Puls Technologies, Inc.
Date: 04/11/2025
Hi *******,
We are very sorry for the inconvenience that this has caused you and for the delayed response regarding this due to some technical issues on our end. We have checked your account and was found that the unit has been fixed and is now working fine. Please let us know if further assistance is needed and we will definitely assist you.
Review fromDeborah W
Date: 03/19/2025
Alfredo first of all was prompt courtesy explaining was simplified and overall just a nice and kind person????Puls Technologies, Inc.
Date: 04/11/2025
Thanks for leaving us such a wonderful review, *******! We are thrilled that you loved your experience; ******* will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Review fromAlecia B
Date: 03/18/2025
We were very happy with the repairs Ahmad completed and his professionalism.Puls Technologies, Inc.
Date: 04/11/2025
Hi ******.
Thank you for taking the time to share your experience with us, ******! It warms our hearts to hear such amazing feedback. Were glad we made your experience with us a great one and will be happy to help you again soon. We are very sorry for the late response as we had some technical problems on our end, nonetheless we really appreciate your time posting this wonderful review.
Review fromJason M
Date: 03/18/2025
Did a great job identifying our issue and working around our schedule!Puls Technologies, Inc.
Date: 04/11/2025
Hi *****,
Thank you so much for your wonderful feedback, we are very sorry for the late respond as we had some technical issues on our end. We have informed the technician regarding this and it would be likely made him happy. We appreciate your time posting this review!
Review fromLesky A
Date: 03/17/2025
Quick and efficient. We are pleased with this service. Thanks!Puls Technologies, Inc.
Date: 03/25/2025
Your feedback brings joy to our hearts, *****! It is always our pleasure to provide the quality of service you deserve. Thank you very much for the wonderful review and for choosing ****!Review fromJames D
Date: 03/17/2025
It's a grab bag of technicians, using an Uber-like system, and their ratings are getting lower. Just go elsewhere and save yourself the headache.Puls Technologies, Inc.
Date: 03/25/2025
Hi *****, we understand your sentiment on this however, we wanted to let you know that checking here on our end you are the one who booked the appointment online where the technician was able to provide service regarding your service request. We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible and we regret that we fell short in meeting your expectations.Review fromOlena B
Date: 03/14/2025
He arrived on time, did everything fast, cleaned up after himself, was extremely polite, and gave me the quote right away. Excellent service ! Would definitely recommend.Puls Technologies, Inc.
Date: 03/25/2025
Hearing that you had a positive experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing ****, *****!Review fromCarlo D
Date: 03/12/2025
He was efficient and quick. Found a separate problem than the one i called about and he fixed it in the same visitPuls Technologies, Inc.
Date: 03/14/2025
Hello, ****** Your feedback is like a music to our ears. We'll definitely relay this wonderful news to your technician and please let us know if you have questions or need further assistance.
Thank you,
Dince
**** Support
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.