Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,269 Customer Reviews
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Review fromRick L
Date: 01/05/2025
Great job very polite and professional, I appreciate his timely, responsiveness and quality service.
Puls Technologies, Inc.
Date: 01/06/2025
Hi ****,
Thank you so much for your kind words! Were thrilled to hear that you had a positive experience with our service. Providing timely, responsive, and quality service is always our top priority, and were glad it made a difference for you. We truly appreciate your support and look forward to serving you again in the future!
Sincerely,
Aj
**** SMM Team
**************Review fromWayne W
Date: 12/30/2024
He did great and very professional If need be we well use him again thank youPuls Technologies, Inc.
Date: 01/02/2025
Thank you for your positive feedback. We appreciate your recognition of the technician's professionalism and dedication to excellence. We look forward to the opportunity to work with him again in the future.Review fromSusan F
Date: 12/30/2024
. I called in the morning and the Tech guy was here by 3pm same day.Puls Technologies, Inc.
Date: 01/04/2025
Hello *****,
Thank you so much for your feedback! We're thrilled to hear that our technician could respond promptly and resolve your issue on the same day. At ****, we strive to provide efficient and reliable service, and it's wonderful to know we hit the **** for you.
Best,
Aj
**** SMM Team
**************Review fromLindsay C
Date: 12/30/2024
Service was fast and efficient. He had to order a part and said he would come back in 2 weeks. The part came early and he fixed my washer right away.Puls Technologies, Inc.
Date: 01/02/2025
Hi *******, thank you for your detailed feedback. We're pleased to hear that you found our service to be fast and efficient. It's great that the part arrived early, and that the technician was able to fix your washer promptly. We strive to exceed expectations and appreciate your recognition.Review fromLenardo D
Date: 12/30/2024
HUGE SCAM!! DO NOT OPEN MEMBERSHIP!! I have been paying for that useless membership for a year now. About a month ago, my oven igniter stopped working and decided to give PULs a call so that they can send someone to look at it. They charged me $89 to send a technician to diagnose the problem. After three days, they called and said that they couldn't get a technician to fix the issue that I was authorized to get someone on my own to fix it. I did and to my surprise, not only do they require a payment receipt, a which I did send to them, they also make you jump through hoops to get you tired of the process and stop collecting the money you paid to fix the problem. They close the case because insufficient paperwork. DO NOT TRUST THEM!! I ended up requesting a refund for the $89 that they charged, canceling the membership, loosing the money I paid for said membership and having to pay for the repair anyways. And now they even decline to refund my money!Puls Technologies, Inc.
Date: 01/12/2025
Hi ********,
We regret to inform you that we couldn't assign a technician to service your oven's warranty claim due to unforeseen circumstances affecting our contractors' availability. Regarding your membership coverage, we emailed you on December 29, 2024, asking for photos and a diagnostic report from the service company you hired who overhauled your unit for potential reimbursement. Since we haven't received a response and your membership had expired already, we will proceed with a refund of the $89.00 service call fee. To process this promptly, please confirm your credit card number ending in the last four digits.
Thank you for your understanding.
Sincerely,
Aj
**** Refund/ SMM Team
**************Review fromMike H
Date: 12/27/2024
On time and knew what he was talking about ********* about it. Just need an adjustment.Didn't try so many big partsPuls Technologies, Inc.
Date: 12/28/2024
Hi ****,
Thanks for the feedback! We're glad you found ********* knowledgeable and on time. We appreciate your suggestion about the adjustment and will definitely pass it along to him. Could you tell us more about what you'd like adjusted?
We're happy to help ensure your next experience is even better.
Best,
Aj
**** SMM Team
**************Review fromAmy H
Date: 12/27/2024
Love **** and will recommend !!! I have used your service twice already in the last few months. **** has excellent customer service and excellent technicians.Puls Technologies, Inc.
Date: 12/28/2024
Hello ***,
That's wonderful to hear! We're so glad you've had positive experiences with ****. We appreciate your kind words about our customer service and technicians. We strive to provide the best possible service, and it's great to know we're hitting the ***** Thanks for recommending us!
Sincerely,
Aj
**** SMM Team
**************Review fromGabriela V
Date: 12/26/2024
****** was very kind and knowledgeable . She quickly diagnosed the issue and explained how to extend the parts life with regular maintenance. Overall very happy and will definitely recommend to others :-)Puls Technologies, Inc.
Date: 12/28/2024
Hello ********,
Thank you so much for your kind words! We're thrilled to hear that ****** was able to help you and that you're happy with the service you received. We strive to provide excellent customer service and we're so glad you had a positive experience.
We appreciate your recommendation and will be sure to pass along your feedback to ******. We hope to see you again soon!Sincerely,
Aj
**** SMM Team
**************Review fromJames P
Date: 12/24/2024
******* was great. Easy service to use, payment was easy. Terms were fairPuls Technologies, Inc.
Date: 12/26/2024
Hello *****,
Thank you so much for your fantastic review! Were delighted to hear that ******* was great. Maintaining high standards in all aspects of our repairs with fair terms is something we take great pride in. Your feedback means a lot to us, and were glad to know our service continues to meet your expectations.Best,
Mariel
**** SMM Team
**************Review fromMelanie R
Date: 12/24/2024
******, the Tech was on time. Informative, thorough, professional patient, personable and empathetic.Puls Technologies, Inc.
Date: 12/26/2024
Hello *******,
Thank you so much for your kind review! We're thrilled to hear that ****** was on time, patient, personable, and empathetic, and that he was able to assist you professionally. We will make sure to pass along your thanks to him! If you need any further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
Mariel
**** SMM Team
**************
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