Reviews

Review Details

• Review fromWill E

  Date: 10/08/2024

  I ordered the Glenturret 15 year ($189.99) and they sent me the Triple Wood ($79.99). I called and spoke to ****. He said they didn't have the bottle in stock but would check with his son in ******* to track one down and get back to me. I never heard back. I called and left a v-mail. I also sent an email and no response. AVOID ONLINE SHOPPING AT ALL COSTS!!!

  Keg N Bottle Inc

  Date: 10/09/2024

  To Whom it may concern,

  We have spoke to the customer and have takes care of the issue we have emails and text messages as proof.. 

  We have resolved the issue and are shipping him the correct bottle per his request 

  We also offered a discount on the bottle if he chose to keep it. Which he did and he even is paying for the mis ship bottle as soon as we ship the correct one out.

   

   

  Keg N Bottle Inc

  Date: 10/10/2024

  We have been talking the customer 

  ---------- Forwarded message ---------
  From: Will <*****************************>
  Date: Thu, Oct 10, 2024 at 9:59AM
  Subject: Re: Order ****** confirmed
  To: **** ******** <*************************************************************>
  
  
  You have been awesome ***** I really appreciate your help on getting this resolved!!
  
  
  thanks,
  
  
  Will
  On Thu, Oct 10, 2024 at 12:56PM **** ******** <*************************************************************> wrote:
  
  No problem.
  
  
  Got that one in stock as well.
  I'll send that out for you today and we'll call it even!
  
  
  Glad we got everything worked out.
  
  
  Really appreciate your patience and cooperation with us!
  
  
  You're going to receive a separate email with a tracking number, the shipping is free so let me know if there is anything else you may want to add!
  
  
  Let me know if you have any questions.
  
  
  Thanks
  
  On Thu, Oct 10, 2024 at 9:40AM Will <*****************************> wrote:
  
  Can you send me this and we'll call it even?
  Bunnahabhain ************** Release 10 Year Single Malt Scotch Whiskey (750 ml)
  
  
  On Thu, Oct 10, 2024, 12:20PM **** ******** <*************************************************************> wrote:
  
  Hey Will,
  
  
  Heard back from the supplier this morning about the Glenturret 15.
  Unfortunately, their inventory was incorrect and they did not have any more.
  
  
  Very sorry we could not get that bottle for you.
  
  
  I do have the Tomatin you were looking for if you want to still do that instead?
  It is cheaper so I can take the difference off of the invoice for the Triple Wood you received.
  
  
  I can send it out for you right away!
  
  
  Let me know what you think.
  
  
  Thanks
  On Tue, Oct 8, 2024 at 5:40PM **** ******** <*************************************************************> wrote:
  
  No way!
  
  
  Cases like that are extremely rare... Unfortunately, we sometimes deal with customers who you could say are difficult to work with.
  
  
  I deal with all customer service for the most part so I may seem like the bad guy to most.
  
  
  As you can see, I try my best to reply and work with you as fast as possible!
  
  
  Feel free to reach out if you have any questions or concerns.
  
  
  Thanks!
  
  
  On Tue, Oct 8, 2024 at 5:22PM Will <*****************************> wrote:
  
  I seriously hope this isn't going to happen to me. 
  
  
  
  On Tue, Oct 8, 2024, 5:44PM **** ******** <*************************************************************> wrote:
  
  Hey Will,
  
  
  ******* was able to get one ordered into our ******* location.
  
  
  I'll send over the invoice for the Triple Wood you wanted to keep.
  
  
  Let me know if you have any questions and I'll be more than happy to help you out!
  
  
  Thanks
  On Tue, Oct 8, 2024 at 1:40PM Will <*****************************> wrote:
  
  
  
  ORDER ******
  
  
  If you are unable to ship a bottle of the Glenturret 15 yr, how about you send me a bottle of Tomatin 18yr Oloroso Cask ?
  And I'll be a happy return customer :-)
  
  
  
  
  
  
  Regards,
  
  
  Will *******
  ************
  
  
  ---------- Forwarded message ---------
  From: Will <*****************************>
  Date: Mon, Oct 7, 2024 at 4:46PM
  Subject: Fwd: Order ****** confirmed
  To: <********************************************************************>
  
  
  You sent me the wrong bottle, ( see attached) I ordered the 15 year ($189.99) and you sent me the Triple Wood ($79.99)
  
  
  
  Can I please get the bottle I paid for?
  
  
  Regards,
  
  
  Will *******
  ************

• Review fromChris M

  Date: 02/29/2024

  I placed a $290 order one week ago. Their site shows that the order is complete and also shows that they are still packaging the order. I have not received the order or any further information from them. Sure appears to be a scam.

  Keg N Bottle Inc

  Date: 02/29/2024

  HI 

   

  We have contacted the ***** about a substitution, the order has not been packed 

  ***** paid for Flat rate shipping which states on the website 5/7 business days to fulfill than shipped ground (another 5/7 business in transit) 

  The order was placed on 2/21 which brings it to 6 business days today.

  We have also responded to his email as well as sent him asking him how he would like to proceeded.

  If we do not hear back from him by tomorrow we will refund the missing item and ship him out the rest of the order.

   

• Review fromMakaylee J

  Date: 11/29/2022

  I placed my order weeks ago, and I received a confirmation the same day. I have not received any shipping confirmations, and when I reached out to the company (who has already charged me) I did not receive response.