Reviews

Review Details

• Review fromMarta B

  Date: 12/18/2023

  DO NOT USE THIS COMPANY!!!! They will promise you so much but will not follow through with anything. I was working with ******, he was very nice but from day one there was red flags that I should have looked into. Once I signed he introduced me to my assigned account manager her name was ***. According to ******, I would be able to get a hold of her and ask her any questions whenever I needed. However, I have never been able to get a hold of her, except for the day that we were introduced. Issue number 2 was the fact that the FIRST payment came out of my account twice leaving me with no money for my bills and food (******* response I dont know how that would happen let me look into it, but that never happens . Issue number 3 and the MOST CONCERNING I received a letter addressed specifically to me when I open the documents they were legal documentation for someone else, with someone elses personal legal information, which make me wonder where MY personal information ended up. Once again when I reached out to ****** he gave me the SAME lame excuse as the other time I dont know what happened, thats so not like her or like the company ALL THESE issues happened within the first month of signing. I cancelled immediately and will be looking for other ways to get out of debt.
  

  National Financial Relief

  Date: 12/20/2023

  We have communicated to the with clients with the following email below regarding her complaint:

  Dear *****,
  
  I hope this message finds you well. I write to offer my sincere apologies for the recent inconvenience caused by the inadvertent double withdrawal of your monthly payment.
  
  Upon investigating the matter with the administrator of your escrow account, they informed me that they encountered unexpected delays in the processing of your initial payment on the 5th, which resulted in the unintended double processing on the 15th.While such errors are exceedingly rare given GH's esteemed reputation as a leading independent escrow company used by many Debt Reilf companies simialr to ours, please accept our deepest apologies for any distress this may have caused.
  
  In response to your request,I've taken immediate action to rectify the situation. Your escrow account with GH has been canceled, and we've promptly initiated the refund process. You can expect the first refund installment of $584.38 to be credited back to your account by tomorrow, 12/19/2023, with the second payment of the same amount followed by 12/21/2023.
  
  Understanding the inconvenience this incident may have caused with your financial institution,I've instructed our accounting department to reimburse you for the overdrawn fees totaling $29. Additionally, as a gesture of our sincere regret, we'd like to extend an additional $100 to you. Please indicate the preferred account and location for this reimbursement, and our team will personally handle the deposit at your bank today to ensure a swift resolution.
  
  Your satisfaction is of utmost importance to us, *****. Should you have any further concerns or require assistance, please do not hesitate to reach out to me directly..We are committed to ensuring a seamless resolution and restoring your trust in our services.
  
  Thank you for your understanding and patience in this matter.

• Review fromSherry R.

  Date: 10/10/2022

  I was referred by a friend to contact National Financial Relief to help us with our debt. I took the chance and and called. At the time was stressed with over $45,000 in debt. The advisor I spoke was patient and explained to me my options. I decided to move forward. I'm glad to say that we graduate from the program next month and all of our debt of debt paid off. What a blessing. Thank you

• Review fromHenry S

  Date: 10/08/2022

  I was having a tough time paying down my debts from college and national financial relief helped me out with a solid plan and execution. I was able to pay down my debt and I couldnt be happier. Thank you National financial relief.

• Review fromSoni B.

  Date: 10/07/2022

  I was in financial distress before reaching out to National Financial Relief. They were able to help me settle my debt.I am now stress free and ready to move on with my life. Thank you National Financial Relief!