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Business Profile

Wholesale Toys

Tamiya America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     
    om Tamiya for the Sept. 7 and 12 calls I made. I would like to know how Tamiya will handle this refund but they do not return my calls.

    Business Response

    Date: 09/28/2022

    My name is *************************** and I am the Vice President at Tamiya America, Inc.  This morning I called your office to discuss a complaint against us.  I did leave a message but thought a follow up email might help as well.  The complaint ID #: ******** from ******************************

    After looking into this, it has come to my attention that ****************** was reimbursed/credited for $58.64 on September 6, 2022 (transaction ID ************.  I apologize that we didnt get back to him sooner to address his concerns.  However, our office had an emergency closure due to Covid exposure.  Initially we had closed for two weeks, but due to a secondary exposure, amongst several staff members, we stayed closed for an additional two and half weeks, which was basically the month of August. 

    To complicate matters, our customer service supervisor was also dealing with a major personal issue/emergency.  I mention this because he would have been the person working directly with ****************** on his return.  With his absence, Mr. ******** inquiries didnt get reviewed until we returned to normal business, which was Tuesday September 6, 2022. 

    Unfortunately this all happened at a very bad time for us.  As I mentioned above, we did issue the credit as soon as we were aware of the return.  We are very sorry to worry ****************** about his transactions and we hope that he will still trust us and the Tamiya brand moving forward. 

    We sincerely apologize for any inconvenience this may have caused him and your staff. 

    If you have any questions or concerns please feel free to contact me via email or by phone at ************.

    Thank you for your time and have a great rest of your week.

Tamiya America Inc is NOT a BBB Accredited Business.

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