Reviews

Review Details

• Review fromSher B

  Date: 06/27/2024

  The apt. I rented in ******** 10 years ago under ***** Mgt with ******************************* was responsive and cared about renters. Under this company, property managers like to falsely accuse renters; ignore big issues and complaints; are prejudiced, bias and enjoy intimidating renters they don't like with baseless and threatening attorney letters filled with egregious allegations in retaliation.
  

  Fairgrove Property Management

  Date: 07/01/2024

  Hi ****, Thank you for sharing your concerns with us. We sincerely apologize for the negative experiences you've encounter. Could you please email us at ************************************** and provide more specific details about the problem you've encountered so we can investigate and resolve them promptly? Our goal is to ensure a positive living experience for all our residents, and we appreciate the opportunity to make things right.

• Review fromMark H

  Date: 06/04/2024

  *** lived in this apartment for 8 years and Fairgrove has managed it for about 1.5 years. They never respond in a timely manner for any issues with the property. Ten days to respond when my kitchen sink stopped working about a year ago, didnt respond at all when I notified them of the issue Im having with my front door five months ago and most recent, I reported a bathroom leak and a broken front door 5 days ago. I just got a call from the plumber today and havent heard anything about the front door. I notified them that my front door doesnt lock anymore and the only thing holding it closed is a dumbbell. This is not a good neighborhood, there are crackheads and tweekers roaming this neighborhood, I had one knocking at my front door at 5 am a couple weeks ago. ** ******* ****** **** *** **** **** *** **** **** ****** ***** ** **** *** ** ******* **, this is additional notice that theyve been notified and have completely neglected to uphold their end of our contract by providing a secure and habitable place to live.
  

  Fairgrove Property Management

  Date: 06/05/2024

  Hi ****, we sincerely apologize for the delays of lack of communication regarding the maintenance issues you've encountered. Our maintenance team has informed me the front door was resolved today, June 5 and a plumber has made contact with you. We want to assure you that a mistake like this will not happen again. Please feel free to contact us at ************************************** if you have any questions or concerns.

• Review fromJoshua V

  Date: 04/11/2024

  Incredibly unprofessional. Property manager at OC Apartment Homes in ******* never provided certain documentation at move in (including inspection form), routinely ignored or delayed response to maintenance concerns including issues with excessive amounts of visible mode (which, legally speaking, may have made the unit technically uninhabitable), rarely ever communicated with us about our concerns, and refused to bring in a mold abatement professional. Upon submitting a notice to vacate we requested, in writing, an initial inspection (as is our right in accordance with CA Civil Code SS ******) and he never scheduled or performed the inspection prior to our move out. District manager assured us IN WRITING that we would get our full deposit back for all that we went through, then charged us for cosmetic damages that were cause by a previous tenant (that we could not notate because, again, we were never given an initial inspection form). Property manager also refused to do anything when we had about 10 bees come into the apartment through a vent, despite the fact that several 24/7 Bee handling professionals were in the area. Luckily neither of us were allergic to bees. Imagine if we had been. That would have been a potentially deadly situation. The worst rental experience I have ever had.
  

  Fairgrove Property Management

  Date: 04/12/2024

  Hi ******, I apologize for the experience you encountered with us. We spoke with someone in your household on April 11 and came up an agreement to resolve this issue. If you have any questions or concerns, please feel free to give me a call at **********************. Thank you, ***

• Review fromJames H

  Date: 02/22/2024

  These people are just scum bag low life types. They steal and lie and all the stuff you generally try to avoid with proper y managers - they do it all. They charged $275 for a "replacement medicine cabinet" that WAS NOT broken. $700 to paint a 400 sq. ft. 1-bedroom, etc. Just stuff like that. Super scuzzy. And ******************* likes to let herself into your apartment to look around whenever she has the urge; if you aren't home for any period of time, she just lets herself in and then calls it a "welfare check." Ha! Ha! Ha! As if a 50 year old professional can't take care of themselves! Ha! Ha! Ha! This place is a joke. Rent from them at your own risk.
  

  Fairgrove Property Management

  Date: 04/15/2024

  Hi *****, I wanted to apologize for the delayed response regarding your review. 

  Upon conducting the move out inspection, we discovered several scratches all over the glass of the medicine cabinet. Unfortunately, these scratches were beyond repair, and the cabinet needed to be replaced. As per your rental agreement, damage made by the resident is subject to charges, and in this case, the replacement of the medicine cabinet was necessary. 

  Regarding your concern about one of our staff letting herself in, we take such matters seriously and will be investigating further to ensure that any issues are promptly addressed and corrected. 

  If you would like to discuss further about your move out charges or have additional concerns, please feel free to give us a call at **************. 

  Thank you.

• Review fromAlexis T

  Date: 12/12/2023

  Onsite Manager ***** is Harassing Tenants with Rascal Slurs, i Made a Complaint to the office and ********** Manager Name ************** & unhelpful. Now As a Tenant Im being threatened with 3 day notices. I Dont feel safe where i live & im being harassed by both managers. Dont rent here ! Unprofessional/ Non Communicative.
  

  Fairgrove Property Management

  Date: 01/16/2024

  Hello ******, I'm sorry to hear about your negative experience with our onsite manager and ***. We take these matters seriously and will address them immediately. We apologize for any inconvenience and will work to ensure a safe and professional environment for all residents. Please contact me at ************************************** or ************************ to discuss further. 

• Review fromML A

  Date: 09/22/2023

  Horrible management. Treats tenants as scum. Dont rent from anyone that had these relations. Slumlords
  

  Fairgrove Property Management

  Date: 11/15/2023

  Hi *****, thank you for sharing your feedback. We're sorry to hear that your experience was not up to standards and would like the opportunity to make it right. Please email us at ************************************** to talk and investigate your feedback further.