Reviews

This profile includes reviews for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto Rooter has 30 locations, listed below.

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  Roto Rooter

  47 Discovery Ste 250 Irvine, CA 92618-3206

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  Roto Rooter

  729 W 1390 S Salt Lake Cty, UT 84104-1640

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  Roto Rooter

  4747 Viewridge Ave STE 200 C/o BBB of San Diego San Diego, CA 92123-1688

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  Roto Rooter

  201 N Brand Blvd # 2226 Glendale, CA 91203-3588

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  Roto Rooter

  111 W Ocean Blvd # 417 Long Beach, CA 90802-4622

Review Details

• Review fromAlissa D

  Date: 01/22/2024

  Let me start with the Techs were overall good, however, there is no customer ********************** at the ******* ** location. I called the number on my invoice, and got a recording that it was this lady's last day, Dec 27 2023 here it is Jan 22 ****. I had even tried to email the lady on my invoice and would get a response a day or two later, I emailed back and suddenly no return emails, so I tried calling and just this recording about this lady's last day. So due to this, I sent in my cc information via the invoice and after about a week and a half no charge until today and it was to the wrong credit card and the wrong amount, which was a difference of $29. Now due to the poor admin/customer **********************, I wrote a bad review on ******* I then get an call from a manager regarding my review, then another manager, I think the ******* Manager calls and emails me several times harassing me to change my ****** review. If they had some customer **********************, I would not of made the poor review. I would stay away from them, and use a plumber or another company that treats their customers with great customer ********************** to start with. I will NEVER use Roto Rooter ever again. Nor would I ever recommend them to anyone. Good Techs should find somewhere else to work. Prices are overcharged for a clogged tub, they wanted $330. after paying them good money for other services. Use a local plumber and or company that knows about customer **********************.

• Review fromCorey H

  Date: 10/25/2023

  The employee that came out lied to me about what he was going to accomplish at the property. After completing half of what he promised he said he was done and charged me the agreed upon price for completing all the work. Very unethical company!

• Review fromShan W

  Date: 05/01/2023

  Unfortunately, they charged me $1100 for something that I later found out (from multiple other plumbers) should be anywhere from $200-$350. I was so disappointed and truly felt like I was taken advantage of. I wish I had gotten a second opinion!

• Review fromMags R

  Date: 04/02/2023

  We called them because our water bill trippled and we were not sure why. He showed up, charged us $140 for the visit. He told us we dont have a water pressure regulator but needed one desperately. He said this costs thousands of dollars but he'd give us a deal, only $1300.My husband found the regulator this morning. He replaced it for $40. We still don't know why our water bill is so high. ********************** on people that want to scam you.

• Review fromDominique W.

  Date: 07/22/2022

  We had a horrible experience using roto-rooter remediation service. We were made many promises and guarantees that were not kept. The workers they had completing the clean up completely gutted our basement and we were told over and over the insurance will cover any items or work they need to do. Needless to say, that was not the case. They did way more than was required because we were filing with insurance and they wanted to get a bigger payout. One of the workers could be overheard saying to another worker at one point "Anything that you see that would make us money do it." We were hesitant on a lot of the work they were doing, because it seemed over the top for the circumstances, but they used scare tactics to get us to comply, saying if we don't allow them to do it then the insurance may not cover our claim. Our insurance is not covering all the costs anyway and we are stuck paying the cost to repair our basement and replacing all of our items. The crew threw out several items without asking first leaving us to wonder what we did and didn't have to replace. When we asked if we needed to move things before they started working we were told no and we were charged an extra fee for them "having" to move our items. On the last day we were told to sign a document to confirmed to pickup the equipment but the document signed was a document saying everything was done to our satisfaction. Also once we saw Roto-Rooter finalized paperwork it says the homeowner was not available on the last day of pick up when we have proof we reached out to your company to pick up your equipment because we did not want to be billed extra. We have a lot of other complaints as well and fell that Roto-Rooter falsified documents and manipulated the whole situation in order to get paid at our expense.