Complaints
This profile includes complaints for E Mortgage Capital's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ***
Business Response
Date: 05/08/2025
Hello Mr. ************* apologize how this was handled. Our system is set up to automatically opt consumers out when they follow the opt out instructions. Our loan officer did not see your direct message, so the next response when out automatically. He did see your subsequent message and removed you from our contact list. The loan officer has been counseled that his response is not acceptable and in the future he will remove consumers when requested and inform them it has been done.
Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
We sent the complaint to wrong company. The correct comp. Is emotgage funding in Troy *** Please send to them.
**** ******
Business Response
Date: 04/29/2025
Wrong E Mortgage. We are not in *******. we are in ******, *** That company in **** is called E Mortgage Funding. We are E Mortgage Capital.Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an open compliant (********) but unable to reply to it. I wanted to let you know that I have now received 2 more calls after I have told them to Cease and Desist and informed them I am going to record and they stopped talking. Also, as soon as I ask "Who is it", they are quiet and don't say anything. The following numbers are: ************ (*************, **) 4/9/25 @ 1033 ************ (***********, **) 4/7/25 @ 1538 I have never been to any of the places that are calling me and I believe this is a big scam and needs to be addressed accordingly.Business Response
Date: 04/09/2025
There is not enough information here for me to track down if the calls are coming from us or not but I have added you to our internal Do Not Call list. If you get a call again please ask for the loan officers name and let us know and I can take action if they work for us.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They werent professional and were very aggressive. Plus my number is on the do not call registry. Please do not call me.Business Response
Date: 04/09/2025
There are several companies with the name E Mortgage so I cannot be sure if these calls are coming from us. I would be happy to add you to our internal do not call list so that you don't receive any further calls but the number you provided is incomplete.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Representatives from this company have called me several times a day for the past week. A particular Representative named ********* has called me a few of those times, but I remember him because he was extremely rude talking over me after I repeatedly asked to be placed on the do not call list for the company. I've asked to speak with a manager & that is when they hang up or pretend to transfer you, then hang up. When you call the numbers back, it goes straight to voicemail. The calls are mostly coming from a 953 area code.Business Response
Date: 04/09/2025
We don't have anyone in our company that is in a 953 area code. There are other companies with a similar name to ours called E MortgageInitial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive calls from this company inquiring about my property and the mortgage. I am on the do not call registry. Ive told them and every time they just hang up but when I asked for a supervisor, they still hang up so I cant get removed from the callsBusiness Response
Date: 02/13/2025
There are several companies with the name E Mortgage, so I can't be sure this is our company calling, but regardless I have added you to our internal do not call list.Initial Complaint
Date:01/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:The loan officer is named ******* *****.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Business Response
Date: 01/31/2025
There are several companies with the name E Mortgage in them, so I can't be sure this is our company. If this is one of our people it would helpful to know the name of the loan officer as this is not acceptable to us either. I am adding you to our internal do not call list.Initial Complaint
Date:01/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *********
Business Response
Date: 01/28/2025
I would like to add you to our do not call list but the phone number you provided is incompleteInitial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls many times a day, sometimes 5 times in half hour. Their practices are very scammer like; they buy information about people applying for mortgages or equity loans and then call and harass them incessantly. They refuse to stop calling, won't give me a Good faith ********* or any of their promises in writing,Business Response
Date: 01/31/2025
Based on the complaint I am not sure this is the right E Mortgage. We are E Mortgage Capital Inc. there are several companies with the name E Mortgage in their name. Many of our customers appreciate that we reach out to them as we are often able to offer them a better deal. Part of that would be providing a Loan Estimate to earn your business. Our people are trained to earn your business. Based on your complaint though I can see you do not wish to be contacted so I am adding you to our internal do not call list. If you continue to receive calls it would be helpful to get the loan officers name because if they are with our company, they will be disciplined.
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