Complaints

This profile includes complaints for Smile Brands Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Smile Brands Inc has 363 locations, listed below.

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  Smile Brands Inc

  100 Spectrum Center Dr #1500 Irvine, CA 92618

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  Smile Brands Inc

  1950 S Country Club Dr Mesa, AZ 85210-6008

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  Smile Brands Inc

  20235 N Cave Creek Rd Phoenix, AZ 85024-4424

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  Smile Brands Inc

  2423 W Dunlap Ave Ste 110 Phoenix, AZ 85021-2830

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  Smile Brands Inc

  1473 N Dysart Rd Avondale, AZ 85323-1548

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I had a root canal performed on 4/5/2023.I made two credit card payments; $697 on 4/5/2023 and $651.20 on 5/5/2023.I was told after my second payment, my balance was 0 and the bill was paid in full.On or about 2/26/2025 (almost two years later) I received a bill dated 2/15/2025 that I owe $34.40 for the root canal.According to the billing statement the $34.40 is due to an insurance adjustment on 5/16/2024 (a year after the root canal procedure). I called my insurance, Delta Dental, and they said this claim has been closed long before 5/16/2024. They do not have record of this 5/16/2024 adjustment.I called Johnson Family Dental and spoke with *****. After explaining to ***** that I was upset I was receiving a bill for a procedure that was paid off two years prior, she said the district manager was making adjustments to accounts and she didn't have all the information but she was sympathetic to my situation and she said she would make note of our conversation and I assume pass it along to the district manager. The last thing ***** told me was to disregard the bill.I received a second billing statement today 3/21/2025 dated 3/17/2025 and I decided to file a complaint.Never have I had a previous case where I paid a bill in full and then 2 years later receive a bill. Furthermore, what is odd, is the adjustment to the bill is made a year after the bill is paid (procedure 4/5/2023, adjustment 5/5/2023) and then the bill isn't sent to me for almost a year (end of Feb 2025) after the adjustment. Again, Delta Dental says this claim has been closed long before 5/5/2024.I am making this complaint because this whole situation seems at the very least unethical or incompetent billing and at worst a scam. I feel that if I pay this $34.40 for a procedure I was told was paid in full two years prior, what is to stop Johnson Family Dental from sending me another bill for this same root canal in 2027 or 2029 or beyond?Thank you for your time.**** *****

  Business Response

  Date: 03/25/2025

  Hello,

  
  A representative from Johnson Family Dental- Santa ***** will contact the client.

  Thank you,

  Smile Brands
  

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charges or incomplete services. My appointments were cancelled for nearly 6 months before Dental work began and treatments failed to repair or improve. My cleaning was ****** over for a special cleaning they say I selected when my Dental insurance paid for a full cleaning so they charged me and failed to clean my entire mouth just half, even after paying. T i was told I needed 3 crowns I stated to front desk.only if they were covered. I was told I had 998 dollars which coverd 2 of the 3. I said lets do the two and I will wait for my insurance to renew for the third time... so I paid my co pay and right after service I was told it was 1200 more yet it too is still incomplete no caps just temps, yet still over my ******************************** benefit package and I am still charged 1200 more for incomplete services. They offered to try for ****** since I did not have the funds available, The first outside loan I was told was denied even though I have over a 800 credit rating. however the in-house loan was immediately approved over 6000. I was offered additional services maybe began orthodontist services I saw where thus was going. I decided after two days that I did not want the loan as I was already paying for the first overcharge monthly and that it made sense to.utilize that option as a continuation,even though I didn't agree with the charges so I called the ************ number and was told it had not began so I opted to cancel.the loan company stated for me to call the receptionist and cancel which I did. They were not happy I called back to the in-house loan company to confirm canceling. So now they are threating my credit. Only one service has been completed nearly a year later and now they say I require perdontist, services. I know tgats requied before permanent implants. When I began I had no dental pain. I do now and now wish move to a reputable practice which will require me to start over entirely as my repairs are already cracking and failing.

  Business Response

  Date: 01/09/2025

  Hello,

  
  A representative from Bright Now Dental! Tacoma will contact the client.

  Thank you,

  Smile Brands