Complaints
This profile includes complaints for Public Data Check's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23011258, and find that this resolution is satisfactory to me.
Regards,
M****** ******* ****** ******
at home. This company needs to be held accountable.
Business Response
Date: 03/10/2025
Thank you for contacting us and we are sorry to learn that you had difficulties with your subscription. We see that you signed up for our monthly service with an initial 7-day trial period. After the trial, the account was active on the scheduled billing date and charged the normal monthly fee. The trial fee and monthly fee are explained during the online registration process and we require all customers to check a box that specifically agrees to these fees. We also reiterate this billing reminder in the email that welcomes new members to the service. Sorry again if this was different than you expected. After your billing date, our records indicate that you canceled your account using our automated system and then spoke with an agent. The agent re-explained everything to you and attempted to accommodate your situation by refunding half of the charge and providing a month of free service. You noted that your best option would be to contact your bank about a dispute, and it seems that your bank found no issue with the legitimacy of the transaction. Of course, we always want our members to be satisfied, and so we reached out to you to ensure your account was canceled and refunded. Please feel free to contact us if you need any additional assistance with this matter. Sincerely, Member SupportInitial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does not have an option to cancel or stop subscription without calling in. This is not a function that is available to me nor was this clearly stated when signing up for their services. This company uses bait & switch tacticsBusiness Response
Date: 01/27/2025
Hi C**********, Thank you for contacting us and we are sorry to learn of your experience. Accounts can be canceled online from the My Account page and many members use this option. The Contact Us page on our website also provides a contact form and lists the easiest ways to reach us by phone, email, or postal mail. This information is also included in the email that welcomed you to the service at the time of registration. We see that you used our contact form to request cancellation two days ago and that your request was processed. We responded to your email and sent an automated confirmation with additional account details. Sorry again that your experience did not meet your expectations and please let us know if you need any additional assistance. Sincerely, Member SupportInitial Complaint
Date:11/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22553007
I am rejecting this response, because the core complaint that I filed was that you require additional personal information to file for removal."Then, simply search for the information, select the information to be removed, and complete the verification step."
The verification step requires additional personal information. I will not be providing additional personal information, just to remove my information, as that's contrary to the point of wanting to reduce what personal information of mine is available and sent to companies.
Please remove my information in accordance with California's Privacy Policy.
Regards,
P*** ******Business Response
Date: 11/21/2024
Thank you for contacting us and we are happy to help. We tried to call you but we were not able to connect. The information on our website originates from public sources like county, state, federal, and various repositories of information that are accessible to the general public. We understand that some consumers do not want this information displayed on our website and we offer all consumers from all states the ability to use our free and automated removal tool. Any consumer can click the link “Do Not Sell My Personal Information” that is located in the footer of our website. Then, simply search for the information, select the information to be removed, and complete the verification step. Once your request is submitted the information is typically removed within 24 hrs. Any consumer can also call our email our support team 7-days for such a routine request. We have processed your request and sent an email confirmation to you. Please let us know if you need any additional assistance. Sincerely, Member SupportBusiness Response
Date: 11/21/2024
Thanks for sharing your opinion that our self serve process requires too much information. Your immediate remedy would have been to simply contact our company via phone or email to ask for assistance. Your “core” request was to have information removed from our website and your request has been processed. As such, there is no further action to take. Best of luck to you. Sincerely, Member SupportCustomer Answer
Date: 11/21/2024
Better Business Bureau:Thank you for the response from Public Data Check. When I last wrote, my information was still visible online -- but I can confirm that it is now no longer available. I would have picked up the phone if I would have gotten a call from the company, but my phone shows no missed calls. However, to their credit they did call to confirm an earlier data removal request (before I submitted to BBB), which I appreciate.
I have reviewed the response made by the business in reference to complaint ID 22553007, and find that this resolution is satisfactory to me.
Regards,
P*** ******Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have my personal information and do not provide a way to have it removed. I’m a DV survivor and this compromises my safety.Business Response
Date: 10/11/2024
Thank you for contacting us and we are sorry to learn of your issue. The information on our website comes from public records like county, state, and federal record keeping systems that are accessible to the public. Even though this information is available to the public, we understand that some consumers do not want us to collect and display their information on our website. We offer a free and automated tool that allows anyone to remove their information. Simply click the link “Remove Me From Website” located at the bottom of our homepage and then follow the prompts to select and remove your information. Our support team is also available by phone and email 7-days from 5am - 9pm. We were able to locate your information and we have processed your request on your behalf. An automated email confirmation was sent to the email address used in this communication. Thanks again for contacting us and please let us know if you need additional assistance. Sincerely, Member SupportInitial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/7/2024 I subscribed to a 7 day trial for $2.00 to public data check. I agreed to pay that and could cancel any time after. I only needed to use it one time so I cancelled it on the same day. I successfully unsubscribed and today 8/15/2024 was charged $29.96 to my discover card. I have disputed it with credit card and reported as fraud. Not sure what you can do about this but it absolutely fraudulent, and if they do this to everyone they could criminaly make lots of money. There should be something that can be done to stop them stealing moneyBusiness Response
Date: 08/23/2024
Thank you for contacting us and sharing your experience. We see that you set up an account on 8/7 and were charged your normal monthly fee on 8/15. Accounts can be canceled 24/7 online or through our automated phone system. We also offer live agent support by phone and email 7-days from 5am - 9pm PT. We do not see any record of a request to cancel your account and this is why you were charged the normal monthly fee on your scheduled billing date. We are not sure what you experienced when attempting to cancel your account and we apologize for any inconvenience. We see that you contacted our support team by phone and email on 8/15 and we canceled your account and voided the transaction. Automated emails confirming your cancellation and void were sent to your email address on file. Thanks again for contacting us and please let us know if you need any additional assistance. Sincerely, Member SupportInitial Complaint
Date:05/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I utilized this company to find my property tax numbers while doing my taxes. The cost of report was $1. They billed me twice. I never ordered or concented to any recurring charges or subscription. Today I received a fraud alert for a 28.95 charge from publichousedata. Forcing me to cancel my card. By the number complaints I believe this to be a common practice with this company. I have protested the charge.Business Response
Date: 05/23/2024
Hi W******, Thank you for contacting us and we are sorry to learn about your experience. We are glad we had the chance to speak with you and clarify that your experience was with a different company. We hope you were able to resolve your matter with them and please let us know if you need any additional assistance. Sincerely, Member SupportInitial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $1 online to get information on my house.
I never received the information requested. I also did not know this would be a recurring charge of $28.95 a month. I have no contact with this company and do not know how to cancel this service.Business Response
Date: 04/24/2024
Thanks for contacting us and sharing your concern. We have not been able to find an account that matches your information and we don’t charge $28.95, so we are not sure if you have contacted the right company. We gave you a call to try and figure this out and left a message. Please contact our support team if you still need any additional assistance. Sincerely, Member Support
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