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Business Profile

Cremation Urns

Urns.com
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BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for Urns.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Urns.com has 2 locations, listed below.

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    • Urns.com

      253 Pebble Beach Dr Goleta, CA 93117-2412

      BBB accredited business seal

    • Urns.com

      55B Depot Rd Goleta, CA 93117

      BBB accredited business seal

    Customer Review Ratings

    1.07

    Average of 12 Customer Reviews

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    Review Details

    • Glenn S

      Date: 07/14/2022

      Do not use this company I have received an damaged item. When I reached out they told me to send pictures and they will replace the time its been 2 weeks I have called with no response or no reply to my emails

    • RITA ARNETTE C

      Date: 06/26/2022

      RE: Order #13**9 Since February 11, 2022, I have been corresponding with Ruffo Miranda, rep for Urns.com, for my refund on the WRONG urn being sent to the funeral home in Miami, FL for my brother's ashes to be placed. I ordered TWO white marble urns and instead the funeral home received one white and one black one which I did NOT order. I have record of 5 email follow-ups and I have called multiple times. I needed this to be resolved a long time ago. As I shared with Ruffo, I cannot disturb my brother's remains by switching them into the correct urn if sent...it will be very disturbing and upsetting to my dad who lost his 52 year old son suddenly...not to mention the additional funeral costs we would have to incur to have another funeral home, in my dad's home town of Ohio, to transfer the urn. This can be handled better considering the sensitive nature of this company error. It is time to show compassion for those who are enduring a tremendous loss and handle these type of customer service requests with the care that is expected.

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