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Business Profile

Computer Hardware

Memory4Less
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order number M509UH51 for a ******* hard drive part number 2EL112-500 on 9/5/2024. I finally received the order on 9/16/2024, and I was sent a used/refurbished hard drive. It does not say anywhere on the product web page that the item is used or refurbished, the items are represented as being NEW. The price was $228, which is also the market price for a NEW drive of this model. A used/refurbished drive would be half that price at best. Memory4less has scammed me. I have called their support which directs me to a voicemail. I left a voicemail and no one ever calls me back. I sent emails and get no response. I tried their online chat and the agent never replies. Memory4Less is a SCAM and I demand a full refund.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since the beginning we've experienced so many delays in getting the product, replies from the company and miscommunication. After asking a refund, we were told that we are approved, then we were told there would be 25% restocking fee, we denied this, we were told to wait for managers call back (*****) with the final decision, then they canceled our *** because we didnt send the product. We didnt send the product because those were the directions we were given on the phone by employee named *******. Every step and decision required NUMEROUS follow **** Considering the busy travels, we would follow up a week or so later so this whole situation turned into MONTHS. Now the company is not agreeing to a full refund even though the product is in a perfect condition, IS NOT OPEN, in the same exact box and condition the company sent to us.

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